How to set up a call centermunkák

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    2,000 how to set up a call center munka, árazás ebben: EUR

    Egy fiatal magyar biomernök csapat által kifejlesztett új innovatív terméknek keresünk olyan weboldal készítőt, aki referenciaként is tudná használni, ezt a márkaoldalt, és kisebb költségvetéssel is tud dolgozni. Egyben az alapvető organikus SEO-t is el tudja végezni, mivel startup vállalkozásunkban még nincs tőke google és egyéb hirdetésekre. Egy egyszerű weboldallal indulnánk, melynek látványterve és szerkezeti terve is készen van. Ehhez csak egy shopify webshopot integrálnánk be, hogy lehessen rendelni a terméket.

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    Egy fiatal magyar biomernök csapat által kifejlesztett új innovatív terméknek keresünk olyan weboldal készítőt, aki referenciaként is tudná használni, ezt a márkaoldalt, és kisebb költségvetéssel is tud dolgozni. Egyben az alapvető organikus SEO-t is el tudja végezni, mivel startup vállalkozásunkban még nincs tőke google és egyéb hirdetésekre. Egy egyszerű weboldallal indulnánk, melynek látványterve és szerkezeti terve is készen van. Ehhez csak egy shopify webshopot integrálnánk be, hogy lehessen rendelni a terméket.

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    Trophy icon Design a set of 10 banner Véget ért left

    Need a set of 10 banner (psd, ai, jpg and png) with mixing the attached pictures and adding our logo on it with some texts. These banners are going to be placed on a website, advertising different sales like Black Friday, Cyber weekend or Christmas sale. The texts on the banners should be editable. Dimension of the banners: 3020x1600 px 1. Cyber weekend Texts to be on the banner: Cyber hétvége Használja a cyber kupont a 15.000 Ft-os kedvezményért Pictures to be used: 15, 20, 24 2. Black Friday Texts to be on the banner: Black Friday Minden elemes bútorösszeállításra 25.000 Ft kedvezmény a black kuponkóddal Pictures to...

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    Sziasztok! Új project, termékek gyártása és sales copy irás zajlik. Mi az a Fit Mommy? 30+ anyukáknak segitünk lefogyni és visszanyerni az őnbizalmukat otthon végezhető videós edzéstervekkel és egészséges táplálkozással. Miben más, mint a többi? Ez nem egy 28 napos program, ahol gyorsan ledobnak 20 kilót, aztán vissza is szedik a következő hónapban, hiába éheztek és vettek meg minden drága táplálék kiegészitőt és csoda fogyasztószert. Hosszú ávú és fentartható eredményt szeretnénk el&e...

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    Egy márka instagramon való felépítése.

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    I want some one to make me a logo sign for my start-up bussines

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    Project for macibaby Véget ért left

    Szia macibaby, hivj fel legyszives a 70/6994766. Lenne egy folyamatos, call center munkank szamodra amit otthonrol is tudsz vegezni! Koszi Juhasz Robertne

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    Egy egyszerű max. 2 perces videót szernénk csinálni amit a karrier oldalunkon használnánk, youtube-ra felötlve. Forgatókönyv röviden: a telephely rövid bemutatása, 2-3 kolléga rövid nyilatkozata, hogy miért jó nálunk dolgozni, végén CAT (Call to Action) add be Önéletrajzodat most! A forgatás helyszíne: Nagytarcsa, Csonka János u 1/a. A projektár tartalmazzon mindent: kiszállás, felvétel, vágás, felirat, feltöltés.

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    ...Title: Call Center Data Collection Agent Location: Remote (US, UK, Australia) Job Type: Contract Company Description: We are a leading provider of data collection services for call centre analytics. Our mission is to gather high-quality, diverse call centre data to facilitate sentiment analysis and behaviour identification for our clients in various industries including healthcare, banking, automobile, insurance, telecom, brokerage, and finance. Job Description: We are seeking native English speakers from the US, UK, and Australia to join our team as Call Center Data Collection Agents. As a Call Center Data Collection Agent, you will be responsible for engaging in natural conversations over th...

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    Black Scholes -- 2 6 nap left
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    Objective: understanding Black-Scholes model and its limitations, applications. Itaims to deepen the understanding of the Black-Scholes model, its foundational assumptions, mathematical underpinnings, practical applications, limitations, and the model's impact on financial engineering and the broader field of finance. Please conduct an independent analysis, supported by academic literature, to critically evaluate the model and its relevance in contemporary financial markets. Instructions: 1. Introduction to the Black-Scholes Model (please develop this part it is the most important for me with the conclusion) : o Provide an overview of the Black-Scholes model, emphasizing its historical development and foundational assumptions. o Discuss the economic rationale b...

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    Project for setting up new instance, cpanel and email configuration. After you install cpanel, the note climber developers will install the site and then after that you can complete email set up, etc. on the server end.

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    Black Scholes 6 nap left
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    Objective: understanding Black-Scholes model and its limitations, applications. This assignment aims to deepen your understanding of the Black-Scholes model, its foundational assumptions, mathematical underpinnings, practical applications, limitations, and the model's impact on financial engineering and the broader field of finance. You are required to conduct an independent analysis, supported by academic literature, to critically evaluate the model and its relevance in contemporary financial markets. Instructions: 1. Introduction to the Black-Scholes Model (20 points): o Provide an overview of the Black-Scholes model, emphasizing its historical development and foundational assumptions. o Discuss the economic rationale behind the model's formulation a...

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    ...providing an impeccable and unforgettable audio experience for the audience. Key responsibilities: -Abel to adjust to Prince style live mix approach, ROCK, R&B, SOUL, and JAZZ from Song to Song -Make sure the LEAD vocal is front and center and music is build around. Lead Guitar Solo's should also be front and center. - Making real-time adjustments to the balance and overall sound mix - Handling unexpected audio issues promptly and proficiently Ideal candidate: - Prior experience in live sound mixing for pop concerts and knowledgeable in PRINCE music - Excellent understanding of sound reinforcement systems - Strong problem-solving skills and adaptability in fast-paced environments. - Ability to deliver high-quality sound re...

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    ...the hunt for a creative professional to assist in the branding of our new venture. Our needs are twofold: 1. LOGO DESIGN We need a logo that embodies professionalism and trustworthiness to effectively represent our tech start-up. Your designs should be clean, modern and preferably minimalist, gearing towards an audience that values reliability in technology. Company name is changed from QopsTech to Provassure. It should match the existing theme and services as well as we're planning to re-use the existing website without much changes. ref: 2. PRODUCT NAMING Additionally, your task will be to propose innovative product names that align with our brand identity and appeal to our target audience. We appreciate unique, c...

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    I'm in need of a seasoned professional to conduct diploma verifications for our prospective employees. Your task will specifically involve contacting the educational institutions to ascertain the authenticity of the diploma credentials. I need someone to visit the following address 36 East 36th Street (Between Madison & Park Ave.) Suite 1B, New York, NY 10016, USA , Institute Name : Applied Kinesiology Center Of New York . For proof of visit i need 8 Pictures of Signboard of Institute , Building , Entrance, Business card of the Institute. Submit the diploma to the institute and get verified it and send back to me. - Ability to work efficiently and establish direct contact with schools or institutions - Previous experien...

    €9 - €56
    Helyi
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    My website is seeking a significant enhancement in both organic search traffic and conversion rate. Over time, I aim to raise our visibility substantially on both Google and Bing. Requirements for this project include: - Thorough comprehension of Google and Bing's ranking algorithms - Ability to perform extensive keyword research - Experience with suggestive meta tags and descriptions - An understanding of how to optimize page load speed and more for improved user experience - Knowledge on creating high-quality backlinks At the same time, I'm looking to upraise my conversion rate. This needs: - A thorough understanding of conversion rate optimization strategies - Experience with A/B testing - Ability to analyze us...

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    ...seeking a skilled writer, ideally with experience in or knowledge of parenting, child psychology, or educational sciences, to craft 5 engaging articles for my website. • The articles should center on parenting styles, covering various sub-types, discussing their positives and negatives, and presenting well-argued pros and cons. • Each article should be within the word range of 800-1000 words. • The tone should be informative yet accessible, aiming to educate my website visitors with valuable insights. The person who receives this contract will also receive a sample of my writing style along with further details on the topic of parenting, and keywords. The perfect candidate for this project would not only possess a strong c...

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    Our retreat center is looking for a remote, part-time graphic designer who can help us create on-going digital assets such as product flyers, design comprehensive PDF guides, and create engaging social media assets such as Youtube Thumbnails, Banners and IG/TT Stories. Graphic Designer Tasks: - Flyers: The objective is to advertise our products/services. You'd need to create eye-catching designs that effectively communicate our products' benefits and unique selling points. - PDF Guides: These digital documents will provide information about our services. They should be well-designed and easy to read, conveying our service offerings clearly and concisely. - Social Media Assets: Keeping our brand image and audience preferences in mind, you nee...

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    As an individual seeking a unique waist-up portrait, I am open to various settings for the shoot, be it in a studio, outdoors, or an indoor location. The desired mood of the portrait should align with casual fashion, reflecting my personality and style in a chic, relaxed manner. The ideal freelancer for this job: - Should possess a creative eye and expertise in both studio and environmental settings - Must have previous experience in waist-up and fashion-oriented portraiture - Should be flexible with the location of the shoot - Must be able to guide and direct me throughout the shoot to achieve a casual fashion style look. I believe planning and communication are key for this project's success, so I would apprec...

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    I'm seeking a ChatGPT voice agent interface with a simple GUI where I can input the three questions and the phone number. Following that, I envision the voice interface audibly asking me those questions, transcribing my responses into a text file, and sending it to the provided phone number. My preference is for the entire process to be conducted via voice, allowing me to call the voice agent directly. Additionally, I'd like the report to be sent via SMS. I'm looking for a proficient developer to create a ChatGPT voice agent with a graphical user interface. This agent is expected to: - Operate on a desktop application platform. - Have the ability for voice-operation and direct...

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    Set up of Quickbooks for 3 companies as per the scope.

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    Large and attention-grabbing: "Help Us Buy the Land of Belgium's First Mosque!" Subtext: "Fundraising Campaign to Purchase the Land" Key Amounts: Target Amount: €250,000 Total Raised: €159,132 Still Needed: €90,868 These amounts should be clearly and prominently displayed, for example, in large digits with a stylish and clear layout. Countdown: Use the example of the countdown you have provided as inspiration. This could be a visual countdown that counts down to the fundraising goal. Ensure that the countdown is clear and easy to understand for all members of the community. Call-to-Action: Encourage donations by adding a clear call-to-action, such as "Donate Today!" or...

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    Job Title: Call Center / Customer Service / Sales Expert with VICIDialer Experience Company: Optimal Health Network Location: Remote Position Type: Full-time About Us: At Optimal Health Network, we are dedicated to providing top-notch customer service and sales solutions in the healthcare industry. We prioritize excellence in every interaction and strive to deliver optimal health solutions to our valued customers. Job Description: We are seeking a dynamic and experienced Call Center / Customer Service / Sales Expert to join our team. The ideal candidate will be proficient in utilizing VICIDial and possess extensive experience in voice-based customer service and sales roles. As part of our team, you will play a cruc...

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    I have an instance running WHM and cpanel on Amazon, but I can't send emails because the server has port 25 blocked by Amazon. How to fix sending emails through this server?

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    I'm in urgent need of a web developer who can create a smooth and visually appealing landing page for my business. Requirements: * You should incorporate a WhatsApp link as our main call to action, encouraging visitors to directly communicate with us. * Adherence to Google AdWords' Daily Fantasy Sports Policy is crucial. * Take note - we must not trigger the 'circumventing systems policy' and 'unacceptable business practices policy'. * Besides, it must include privacy and other necessary pages. Privacy Page: This should contain everything from information collection and use to third-party links and sharing, along with a cookie policy. Ideal Skills: * Landing Page Design * Google AdWords Po...

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    I'm looking for a creative and experienced designer to create a high-converting landing page on Go High Level (GHL) for my white labeled SaaS agency. The main objective of this page is to encourage users to sign up for a free trial. Essential requirements: * User data collection: Ensure our form collects Name, Email Address, and Phone number. * Design and branding: The layout must incorporate our company logo, precise color scheme, and our specific font style to deliver a consistent brand image. Ideal traits of the freelancer: * Proven experience in landing page design with a focus on conversion optimization. * Familiarity with Go High Level (GHL) platform. * Strong understanding of UI/UX principles. * Excellent a...

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    I'm searching for an adept web designer to construct a dynamic, modern and minimalist lead generation website for the real estate industry. The website must contain certain key functionalities to streamline user interaction and gather valuable data: • Contact Form: There should be a user-friendly contact form on the website. This form should be capable of collecting a variety of details from potential leads - these include the user's name and email, their property interest and budget, and their contact number alongside the preferred time for a call. • Property Search Features: These are not required at present. • Mortgage Calculator: This functionality is not needed at the moment. The ideal candidate for this pro...

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    We are looking for someone to perform an in-person audit at a testing center in Tokyo. This audit is being conducted to assess if the staff on site is following the rules and regulations and are monitoring test takers to ensure there is no cheating going on. This is a great opportunity to help improve standardized test administration. ***PLEASE NOTE: Once you are booked the audit cannot be postponed or assigned to a different freelancer.***

    €23 - €32 / hr
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    €23 - €32 / hr
    0 árajánlat
    Visitor Management Software 6 nap left
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    I'm looking to hire an expert who can build a comprehensive web-based Visitor Management Software. The platform should center on not just maintaining a record of visitor check-ins and check-outs, but also capture detailed visitor information. Key functionalities needed: - Visitor check-in and check-out tracking: Should track visitor entry and exit times efficiently. - Visitor detail recording: Should have the capability to record detailed data about each visitor accurately. - Reporting and Analytics: The system should provide insightful analytics and reports on the collected data. The design aesthetics of the platform are crucial to me. I prefer a modern, sleek design that remains user-friendly and efficient. Your expertise in UX/UI ...

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    Solar Consultation Sign-Up Platform 6 nap left
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    I'm seeking a savvy web developer to design a user-friendly website where interested users can sign up for a free photovoltaic system consultation. Key Features: - A data-collection contact form requiring users to input their name, phone number, e-mail address, electricity consumption particulars, and roof type. - After a successful information submission, an automated email should be sent to the user confirming receipt of their details. Ideal Candidate: - Proven experience in website development and user-interface design. - Understanding of form integration, data collection, and email automation is essential. - Experience with solar or photovoltaic industry would be beneficial. - Strong attention to detail wit...

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    I have services on my site but would like to improve User experience and change the packages. Please be creative. Needs to be select and drag options. It needs to calculate full price in the end. Site is built with Wordpress, theme is Avada. New packages and prices are in file. I added also some examples of drag and drop. This is my domain site is in 2 language and this is needed also for packages. If all details are selected by the customer I want it to send out a form and collect also customer details: First name, Last name, Email, Phone Business name, Business Address. In the end it needs to send a client call to action task to install this plugin and to send us "Website ownership verificati...

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    I need a virtual assistant who specializes in event research. Your main focus will be on discovering UK-based business conferences, networking meetings, technology seminars, start-up gatherings, venture capitalist meetings, and private equity events. Ideally, you should have: - A good understanding of the UK events scene - Experience in data collection and database creation Your task involves: - Searching for relevant upcoming events - Making a one-off database with specific event details which are: - Event Name - Event Category - Event Date - Event Location - Price - Booking Link Looking forward to finding the best fit for my project.

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    ...see I'm always posting projects, so I'm looking to work with someone professional and with good communication skills. I'm looking for an experienced WordPress designer to revamp my current WordPress site. Besides updating the theme, there will also be a need for SEO services. Here are the tasks required: - Change the colour scheme and font styles of the existing theme. - Rearrange components, add new sections and pages, as well as control the size and positioning of elements on the site. Two new pages will be added to the site. - Delete old images and add approximately 500 new products, complete with detailed descriptions, images, PDFs, and videos, from the supplier's website. - Implement a layout that incorporates robust categor...

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    ...require an able web developer with experience in creating interactive websites to create an astrology consultation website with specific features. It's important the project is designed in a user-friendly way to encourage user interaction. Main Features: - User registration and login: The site should allow users to register and login to access services. - Chat and Audio Call functionality: The website needs to have both chat and audio call features to facilitate communication between users and astrologers. - Astrologer Sign-up: There should also be a sign-up functionality for astrologers. Payment Function: - Unified Payments Interface (UPI): to facilitate transactions, it is necessary t...

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    We are looking for a WordPress developer who is ready to work remotely as part of our development team. The developer will need to join a daily standup call from Monday to Friday at 9:45 AM IST for 5 to 10 minutes. The monthly workload will be 40 hours or less. Requirements: - Fair knowledge in custom WordPress development and API integration. - Ability to maintain the website: Pro Bono Australia (), which uses the JobAdder platform connected via API. Jobs created in JobAdder are synced to the WordPress website. - Fair knowledge of Git and SSH. - This is a long-term position, lasting at least one year, with monthly payments. If you are interested, please quote your monthly price considering it 40 hours per month.

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    My objective is to significantly enhance customer service efficiency and personalize customer interactions through an AI-based IVR system. Key Tasks: - The IVR system should answer frequently asked questions autonomously. - It should intelligently route calls to the corresponding department based on customer input. - Gathering customer data for more efficient call routing and enhanced personalization should be a key capability. Integration requirements: - The IVR system must integrate effortlessly with live chat to ensure a cohesive customer service offering. Ideal Freelancer: - Proficient in AI and IVR systems - Experience in implementing live chat integration - Understanding of efficient call routing mechanisms - Experience in develop...

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    ...experienced telephony and data processing specialist to configure my Grandstream UCM6302A with Asterisk. The core functionality required includes receiving calls, playing a welcome message, meanwhile working with Caller ID and Web API to determine where to forward the call. When a call comes in, • first a welcome message is played () • in the meantime the caller ID will be sent to web API preferably POST, but get can be if POST is not possible () •The API will respond json array: - {forward_to: 33356853 } - Forward the call to 33356853 - {forward_to:0 } - Play message and terminate the call • If forwarded call is not answered by Agent in three rings, another call...

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    ...looking to incorporate AI features into my call center system, specifically Vicidial and Asterisk. As these platforms form the core of our operation, it is essential that any alterations enhance our outlay without disrupting the existing structure. Key Aspects of the Project: - AI Implementation: Even though I haven't specified the exact AI features to integrate, I'm interested in potential focus areas such as speech recognition and transcription, natural language processing, or sentiment analysis. Proposals that offer comprehensive strategies addressing these or other AI fields will be highly considered. - Dual Integration: The AI features must be incorporated into both Vicidial and Asterisk, aligning and harmonizing their performances. - Effici...

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    More details: How do you envision the Monte Carlo Optimization Simulation Equation improving roadway work zone safety? Identifying high risk areas, Optimizing safety measures, Reducing accidents and fatalities Are there any specific safety measures or strategies in place currently at your roadway work zones? Traffic control devices, Speed reduction zones, Warning signs What data or inputs will be used to perform the Monte Carlo Optimization Simulation? Traffic flow data, Accident history data, Work zone layout, Work zone speed limit, Work Zone Length, Work Zone Time Duration, Time of the day work is performed, Presence of Advance Warning signs

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    Part-time Relations Researcher 6 nap left
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    ...established on 1 April 1995, is a centre for research in the social sciences within Universiti Kebangsaan Malaysia (UKM). The Institute uses a multidisciplinary perspective to conduct research, graduate teaching and other academic activities. IKMAS is composed of scholars from different disciplines (especially economics, sociology, political science, law and literature) committed to Malaysian and international studies within the framework of interregional, connectivity and inclusive development. Research objectives • Conduct basic, applied and strategic research, including policy inputs of benefit to society; • Promote collaborative research and dialogue at the national and global levels; • Contribute to the discourse on globaliz...

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    ...Title: Call Center Data Collection Agent Location: Remote (US, UK, Australia) Job Type: Contract Company Description: We are a leading provider of data collection services for call centre analytics. Our mission is to gather high-quality, diverse call centre data to facilitate sentiment analysis and behaviour identification for our clients in various industries including healthcare, banking, automobile, insurance, telecom, brokerage, and finance. Job Description: We are seeking native English speakers from the US, UK, and Australia to join our team as Call Center Data Collection Agents. As a Call Center Data Collection Agent, you will be responsible for engaging in natural conversations over th...

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    I have a 4 min long music track, an AI video footage of 1 min 40 sec and 2 GIFs. Can you complete the remaining video with consistency? The male and female characters should not change. You can use your own characters for others, crowd and public. 1 min 40 sec video is the actual video with AI. You can use image to promt generator tool and then stable diffusion First get the prompt and use it in stable diff to get the GIFs. And then your ai video tools. - - - - - -- - - - What You Will Get - - - - - - - - - - - - -- - I have 2 contests on this, if you can do I will make you the winner of both with nice feedback plus will give you extra amount as tip. https://www.freelancer.com/contest/AI-Visualisation-Video-for-Min-Music-Very-Attractive--2381622/details https:/...

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    ...Specialist Location: Mumbai/Pune, India Job Type: Full-time, Contract Company Description: We are a leading provider of educational technology solutions, specializing in Moodle Learning Management System (LMS) implementations. Our mission is to empower educational institutions and organizations with innovative e-learning platforms to enhance teaching and learning experiences. Job Description: We are seeking a skilled Moodle LMS Implementation Specialist to join our team in Mumbai or Pune. As a Moodle LMS Implementation Specialist, you will be responsible for designing, developing, and implementing Moodle LMS solutions for our clients. You will work closely with our clients and internal teams to deliver high-quality solutions that meet...

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    ...need of a Wordpress expert to help me with 2 fairly basic landing pages (just 2 actual pages). Although the layout is complete, I need someone who is quick quick with elementor and can jump on a call with me in the morning to knock out some edits. I have the images and the copy. Should take less than an hour for the 2 pages. The ideal freelancer should possess the following skills and experience: - Strong experience with Wordpress - Native English Speaker - US preferred for this one. - Expert in Elementor - Proven track record in creating outstanding product or service descriptions Your main responsibility would be to: - Update the existing product or service descriptions on the landing page while i give an over the shoulder view. This wo...

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    Call Center Data Collection Agent 6 nap left
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    ...Title: Call Center Data Collection Agent Location: Remote (US, UK, Australia) Job Type: Contract Company Description: We are a leading provider of data collection services for call centre analytics. Our mission is to gather high-quality, diverse call centre data to facilitate sentiment analysis and behaviour identification for our clients in various industries including healthcare, banking, automobile, insurance, telecom, brokerage, and finance. Job Description: We are seeking native English speakers from the US, UK, and Australia to join our team as Call Center Data Collection Agents. As a Call Center Data Collection Agent, you will be responsible for engaging in natural conversations over th...

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    ...experienced developer with solid knowledge in OpenSceneGraph 3.6, particularly someone who can swiftly diagnose and fix a bug causing screen flicker when updating camera position. The application in question involves 3D graphics rendering on a Linux system, and the issue can be found at Skills and Experience: - Strong familiarity with OpenSceneGraph (particularly version 3.6) - Proficiency with Linux systems - Expertise in 3D graphics rendering - Proven troubleshooting and debugging skills Your task will be to review the details provided, replicate the issue independently, diagnose the root cause, and then implement a reliable solution. Any changes made should preserve the overall performance and functionality of the application.

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    As an individual planning to build a 16x20 foot outdoor covered gazebo, I am looking for a detailed and compliant structural design that will aid during the permit process for Rochester MN 55902 building codes. The gazebo's primary purpose will be to house an outdoor pool table and it will be constructed purely from wood. I prefer a design aesthetic that leans more towards a rustic style. This project doesn't require the actual construction of the gazebo, just a robust and professional blueprint that adheres to building codes. With scissor trusses having an outdoor slope of 9/12 and an inner slope of 4/12 with 2’ on center spacing and having the bottom of the truss at 8’ Ideal Skills and Experience: - S...

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    I'm looking for a social media expert with a deep understanding of the online gaming community and experience in gathering subscribers and building communities on Facebook. The target audience is people who love to watch live streams of it and are willing to make donations. • Content: The main content will be live streaming videos of me playing Call of Duty. Your tasks include managing and optimizing these live streams to engage viewers, attract subscribers, and encourage donations. • Ideal skills: You should have proven experience in managing Facebook Pages and garnering subscribers, plus a keen understanding of the Call of Duty gaming community. Excellent communication skills and creativity is a must. &bul...

    €100 (Avg Bid)
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    I am looking for a seasoned freelancer experienced in sales, more specifically in B2B service sales through direct calls. Requirements: - Deep understanding and experience in selling services to businesses. - Strong communication skills and capability to convince potential customers over the phone. - Capability to handle objections and convert leads into sales. Skills & Experience: - Proven track record in similar projects. - Understanding of my service offerings to effectively market them. - Ability to articulate value propositions and develop strong client relationships. This project would be perfect for someone with a knack for persuasive communication and a strong background in telemarketing or call c...

    €495 (Avg Bid)
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    Please design a pull up banner

    €36 (Avg Bid)
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    1 árajánlat