Helpdesk is an essential service that offers support to customers or clients with technological or IT problems. It helps to troubleshoot technical issues or answer queries that customers may have regarding their products and services. A Helpdesk Assistant is a specialized customer service agent who assists customers in resolving issues related to IT systems, products, and services, either online or via telephone. Trained to interact with customers in a professional and helpful manner, they use their technical and communication skills to answer questions, diagnose systems and computer problems, apply software updates and patches, configure systems, and provide instructional advice.

Here's some projects that our expert Helpdesk Assistant made real:

  • Offering technical assistance for improving customer workflow
  • Assisting clients with troubleshooting software and hardware issues
  • Reinstalling, configuring, and updating device drivers
  • Setting up processes for customer inquiries and queries
  • Providing support for computer system operating systems
  • Creating email accounts for clients and helping them with their email accounts
  • Offering customer service assistance for customer inquiries and queries.

At Freelancer.com you can find highly skilled Helpdesk Assistants dedicated to delivering exceptional customer service with the latest technologies. Whether it be remotely or through face-to-face encounters, employers can be assured of quality results when they hire a Helpdesk Assistant through Freelancer.com. So if you are looking for professional help to answer questions, offer customer support and assist with any technical issue; consider posting your project on Freelancer.com today!

15,100 értékelés alapján az ügyfelek 4.91 / 5 csillagot adtak Helpdesk Assistants szabadúszónknak.
Alkalmazza Helpdesk Assistants szabadúszót

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    3 munka, árazás ebben: EUR

    University Student for IT Support & Social Science Research I am in need of a university student who can provide me with IT support while also having communication skills with me. Your responsibilities will include: - Assisting with IT-related tasks and troubleshooting - Researching on various topics within the realm of Social Sciences The ideal candidate should have: - An understanding of IT systems - Excellent communication skills - Tutoring experience a plus

    €441 (Avg Bid)
    €441 licitátlag
    13 árajánlat
    IT Services KPI Survey Design 2 nap left
    HITELESÍTETT

    I'm in need of a skilled survey designer to help me create a structured questionnaire that'll measure the success and efficiency of our IT services. Key Requirements: - Create a comprehensive survey that includes various KPIs related to IT services. - Focus on measuring areas like response time, uptime/downtime, and customer satisfaction. - Ensure the survey is structured in a way that it can be deployed on a monthly basis - The survey should be easily understandable by the respondents and generate actionable insights for our IT team. Ideal Skills and Experience: - Proficiency in designing surveys with a focus on KPIs - Knowledge of IT services and various KPIs associated with them - Experience in designing reports for IT service performance - Ability to create clear and conci...

    €24 (Avg Bid)
    €24 licitátlag
    3 árajánlat
    VFS Armenia appointment 2 óra left
    HITELESÍTETT

    I need assistance with scheduling a single VFS appointment for the Armenian VFS office. A professional familiar with the process would be ideal. Previous experience scheduling VFS appointments is recommended.

    €22 (Avg Bid)
    €22 licitátlag
    9 árajánlat

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