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Write an Android/iPhone application

$750-1500 USD

Lezárt
Kiadva ekkor: több mint 6 évvel ezelőtt

$750-1500 USD

Teljesítéskor fizetve
I need a mobile app ( android and iphone ) to act as an agent console for our contact center. The app communicates to our core using REST API and it has to support WebRTC and CTI. For incoming calls to the agent console, we will use WebRTC while for outbound calls from agent console we should have an option WebRTC | CTI. When WebRTC option is used, the call is directly terminated on the app or orginated from the app using WebRTC (Verto is preferred). When CTI is selected (outbound only), the app will bring up the phone default dialer and place a call. for Inbound calls(via WebRTC ), the app will get the contact history (top x entries) and will display it on the phone screen. for utbound calls, the user has an outbound campaign, clicks on start button. There are 2 modes: auto and manual. in auto mode, the app feeds the next number automatically without the need for the agent to tap next in manual mode the app gives the agent a choice whether to skip/call/re-schedule on call answer ( incoming or outgoing ) the agent gets a screen on the phone showing last x notes and he can add more notes while talking to the client. on call finish (incoming or outgoing) the agent gets several call dispositions he can flag the call ( e.g. not interested, interested, do not call, fax number.....) after a call hangup, the agents gets his wrap-up (2 minutes default) time to enter all the information needed. If he entered all the info before these 2 minutes, he can tap on a finish button to go to the next contact. I hope you got a good overview of what do i need.
Projektazonosító: 14619751

A projektről

127 ajánlat
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Aktiválva: 7 évvel ezelőtt

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Felhasználó avatár
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Felhasználó avatár
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Felhasználó avatár
Hello, We have accomplished 90% of the project which is similar of your requirement. All we need 10% customization as per your requirement set and specifications. I want to discuss in personal chat in order to explore your needs, which will yield a clear picture of implementation phase. Prior undertaking project, I want to show demo of the work done previously. Apart from demo, I will be sharing following documentation which will turn your project into Quality and Successful delivery: - Technical Project Proposal - Designs - Flow chart for this Project - Execution plan Thanks:-)
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Tagság kezdete: júl. 11, 2017

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