We are a growing company in need of 2-3 team members who have 2+ years of experience with live chat, tickets, emailing customers as well as QuickBooks experience. We provide a SaaS solution to construction companies. They use our system to create estimates, invoices, and many other items. We provide live chat and ticket support. We currently have 6 support team members who provide live chat, email support, and ticket support using Zoho CRM, Zoho Desk, and Zoho SalesIQ.
Experience with the following IS required. Reply with a Yes or No beside each item. If helpful, provide additional details.
-- CRM's:
-- Ticket Management:
-- Live Chat:
-- QuickBooks (Online or Desktop or Both):
These are NOT requirements, I am just curious about your knowledge (even if just a little). Reply with a Yes or No beside each item. If helpful, provide additional details.
-- Construction Experience/Knowledge:
-- Adding/Modifying Knowledge Bases:
-- Xero:
-- Building/repairing computers:
-- Emailing customers (outside of chat):
-- Hosting/Server management:
-- WordPress:
-- ClickUp/Asana/Monday:
-- Slack/Teams:
-- Phone Support:
-- QA Testing:
When replying, let me know what kind of company you worked for when you provided live chat service. If it was with a SaaS company that had customers who were paying for a subscription, mention that.
What we expect from the person we hire...
-- Experience -You should know how you should or should not handle chat situations.
-- Proper Chat etiquette - Someone who knows the right and wrong way to respond to a customer and can identify the problem and offer encouragement and solutions.
-- Goal Oriented - Knows the value in setting goals and holding the team to the goals.
-- Self-Motivated - Motivated to improve and make your responsibilities better without having to be told.
-- Detail Oriented - Able to multi-task and get stuff done without letting other responsibilities fail.
-- Critical Thinker - Able to troubleshoot and look for solutions even if they are not easy to find.
-- Quick Learner - Able to learn something quickly without having to be told over and over how to do it.
-- Responsible - Understands that if you are given a responsibility, it is your job to make sure if gets done (even if that means asking for help).
-- Great Communication - Able to clearly communicate with other team members and customers.
Hours
We want you to work 40 hours/week but if you are willing, you can work up to 60 hours. Mention in in your bid. Hours must start at 7AM EST, Monday-Friday.
To make sure that you can follow instructions, I will not be considering any bids that do not include the phrase "I reviewed the bid details" at the top of the bid. This helps me know that you read the full bid and can follow instructions.
We look forward to hearing from you.
Hi,
We went through your project description and it seems like our team is a great fit for this job.
We are an expert team which have many years of experience on Intuit QuickBooks
Lets connect in chat so that We discuss further.
Regards
I reviewed the bid details
-- Construction Experience/Knowledge:Yes
-- Adding/Modifying Knowledge Bases:NO
-- Xero:NO
-- Building/repairing computers:YES
-- Emailing customers (outside of chat):YES
-- Hosting/Server management:NO
-- WordPress:YES
-- ClickUp/Asana/Monday:NO
-- Slack/Teams:YES
-- Phone Support:YES
-- QA Testing:NO
I am chat and email support before.
Let's discuss more over the chat.
Cris
Hello Steven G.,
I will work on this project until I get good results and complete all the tasks.
I am prepared to handle projects requiring Chat Operation, Customer Support skills.
Lets connect in chat so that we discuss further.
Regards
Hi Sir,
I reviewed your description deeply and we can provide you with best services as required.
CRM's: Yes
Ticket Management: Yes
Live Chat: Yes (Worked for SaaS companies providing live chat support to customers)
QuickBooks (Online or Desktop or Both): Yes (Online)
Construction Experience/Knowledge: No
Adding/Modifying Knowledge Bases: No
Xero: No
Building/repairing computers: No
Emailing customers (outside of chat): Yes
Hosting/Server management: No
WordPress: No
ClickUp/Asana/Monday: No
Slack/Teams: Yes
Phone Support: No
QA Testing: No
I am a highly experienced support professional with a proven track record in live chat and email support. I have 2+ years of experience and am confident in my ability to provide exceptional customer service. I am a quick learner, detail-oriented, and self-motivated. I have excellent communication skills and understand the importance of proper chat etiquette. I am available to work 40 hours/week starting at 7AM EST, Monday-Friday.
Best Regards,
Syed Taha
Cygnus 360° Solutions
"I reviewed the bid details" and i can work as a chat support for your company. I have experience in working as a customer service agent for 2 years .
CRM's:" yes"
-- Ticket Management:"yes"
-- Live Chat:"yes"
-- QuickBooks (Online or Desktop or Both):"yes"
good day to you SIr/mdm,
I'm fully helpdesk support, data analysis, data entry and data writers on my workspace since 2013.
My base skill Information technology with involved network and software.
I'm looking for freelance working.
thank you for review my profile.
looking forward to get in touch with you
Hello,
I am an expert in bookkeeping, accounting and QuickBooks. I have 15 years’ organizational experience in this field. Can you provide me the login information so that I can provide you with a quick sample work? I will surely complete the work of entering credit card statements and bank statements with quality work and on time. Kindly have a look at my profile. Please let me know via chat.
Thanks
Bartin Gomes
I reviewed the bid details" and i can work as a chat support for your company. I have experience in working as a customer service CRM's:" yes" -- Ticket Management:"yes" -- Live Chat:"yes" -- QuickBooks (Online or Desktop or Both):"yes"
I reviewed the bid details.
I have 3+ years of experience in live chat, tickets, emailing customers and QuickBooks, making me an ideal candidate for this role. I have a strong background in using CRM's, Ticket Management, Live Chat, and QuickBooks. I am also detail-oriented and able to multitask efficiently. My critical thinking skills and quick learning ability make me well-suited for this role.
I am self-motivated, goal-oriented and possess excellent communication skills. I am responsible, able to complete tasks effectively and can work 40 hours per week, with the flexibility to work up to 60 hours if needed.
I am confident that I can bring my skills and experience to your team and make a positive impact on your support operations. Thank you for considering my proposal. I look forward to the opportunity to further discuss my qualifications with you.
I have been in the customer service industry for 4 years, mainly providing technical support and customer service. Previously, I worked as a sales representative for AT&T and as a technical support specialist. I have also worked with an e-commerce platform (Amazon) as an all-around support representative in addition to that, I have also worked with WIX as technical support.
I reviewed the bid details.
Hello the Employer
I am just seeking a chat support (Quickbook experience)job for the remote job. As showed in the attached resume. I have so many working experiences in Accountant Payable&Receivable&General Accounting area. And also, in the office management area like the HR recruiting and staff coordinating etc., Even if most of the experiences were in Shanghai China. But they are all for multinational company. I believe the principle is the same. Just a little regulation is different. So that the position is quite easy to be operated. And I have a lot of working experiences on ERP system like SAP and so on.
I can't say that I am the most excellent candidate to apply for that position. But I am really the suitable person to fit for that position because I have the below skills which you need:
My personality of the work style is friendly, proactively, responsibly, have no problem with repetitive tasks, organizable with great attention to details and I feel confident both in a team setting and figuring things out and I also like to serve the customers better and so on. Hope I can work with you quickly. Thanks a lot!
Thanks, and best regards,
Ella Chen
Hi there, Hope you will be doing well. You are looking Bookkeeper/Accountant for your organization. I have 18 years experience in Accounting, Finance and Administrative work. I can immediately join this job and ensure you that I will be conveniently available 24/7 for this job.
I have a master's degree in accounting & finance.
I am Certified QBO ProAdvisor and have expertise in Zoho, Xero & Wave.
I have excellent writing and oral communication skills.
I have a specialization in bookkeeping with the following services.
- Clean up's your business accounting books.
- Connecting/uploading bank & Credit card statements for categorizing, transferring, and matching the transaction, with the
use of Rules and receipts tabs make an easy way to complete and reconcile transaction data within a time limit.
- Creating customize invoices, managing the sales center by sending the invoices to customers via e-mail and speeding the
tracking payment via payment links, and managing receivables to know cash flow situation by upcoming payments.
- Managing the vendor center by anticipating the payment cycle from purchase order to create payment of vendor.
- Managing inventories through inventory reports and calculating the re-ordering to stock.
- Creating year-end adjustment and closing accounts for producing reports and data for taxation purposes.
INVITE ME TO YOUR JOB!!!
Best Regards
Muhammad Adnan
Highly qualified, detail-oriented and hardworking Team Leader with
more than 3 years of customer experience. Proficient in research,
writing, case management, and client relations. Expert computing
and technology skills. Innovative expert-defined by the ability to
rapidly understand new technologies and gain new skill sets. Versed
in customer support in high call volume environments. Handled
multiple responsibilities simultaneously while providing exceptional
customer service. Passionate about helping customers and creating
a satisfying experience. Skilled in leading high-producing teams to
increase productivity and efficiency. Able to lead and train more than
one team (150 people) simultaneously and achieving great results.
Hi there from the armpit of Arizona, well Yuma to be exact!!
I see you are looking for an expert in QuickBooks who can handle your chat, and email support. Well, look no further as you are reading the cover letter of that very person.
With, over 20 years of experience using QuickBooks from Desktop to Online I have gained the skills and knowledge of the ins and outs of the programs. As a Certified QB Online Pro Advisor for the past 6 years, I want to help customers get control over their financial records while working with a program that I use daily.
I would welcome the opportunity to speak with you further to see how I can help you out.
Thank you for your consideration,
Erin
