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Zendesk Expert Customer Service Representative for E-commerce Store

$8-15 USD / hour

Lezárt
Kiadva ekkor: több mint 4 évvel ezelőtt

$8-15 USD / hour

We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have three member on our customer service team and we are looking to add a new member. You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience. Requirements: - Experience using ZenDesk - Experience doing customer service for Dropshipping & E-Commerce stores Responsibilities: - Respond to customer requests on ZenDesk in perfect English - Issue refunds according to our refund policy - Re-send products to customers when needed - Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1) - Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times - Create Zendesk marcos for future possible scenarios to speed up the workflow
Projektazonosító: 22241788

A projektről

41 ajánlat
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Aktiválva: 4 évvel ezelőtt

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41 szabadúszó adott átlagosan $12 USD/óra összegű árajánlatot erre a munkára
Felhasználó avatár
Hi Future Client, I’m Janis and I’ve been here in freelancer since 2014 together with my team. I’m one of the preferred freelancers because of my good standing and good feedback from previous employers. I was asked by the freelancer staff to bid on your project. I believe we can help you with your requirements as we have a solid strong team within my team (we are not an agency). Most of us finish a Bachelors's degree and I can assign someone designated to your project or be assigned to me. My business is to make your business effective, profitable & efficient. We are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of successful business & attracts repeat sales. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here (you can check the good reviews we garner on my profile).
$15 USD 40 napon belül
4,8 (52 értékelés)
8,1
8,1
Felhasználó avatár
blue Hello Mr. Felix! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 3 years of V.A. experience which has involved responsibilities such as email handling using Zendesk and Outlook. I also have no problem working full-time. I feel my experience from similar support roles for e-commerce companies where I helped process refunds, cancel orders and provided partial refunds would be valuable. Hopefully, this brief proposal is enough for you to grant me an interview.
$10 USD 40 napon belül
5,0 (15 értékelés)
6,9
6,9
Felhasználó avatár
I have 10 years of experience. I have worked with zendesk and dropshpping before. I know most of the queries. I'll create Zendesk Macros. I have done it before. All will be answered within 24 hours. Please share refund & returns policy. Looking forward to your response and start working.
$8 USD 40 napon belül
4,9 (63 értékelés)
7,2
7,2
Felhasználó avatár
Hi there. I have vast working experience on shopify , eBay drop-shipping and zen-desk customer support. I will response any support ticket within a day. I can fulfill all of your other requirement . Please feel free to PM me . Thanks
$8 USD 40 napon belül
5,0 (48 értékelés)
7,1
7,1
Felhasználó avatár
BLUE Hello there, how are you? Wondering if you have time to discuss about this project? Got mo experience using Zendesk but I am willing to learn more and I believe I can work for this project very well. Hoping to hear from you. Thanks!
$8 USD 40 napon belül
4,8 (72 értékelés)
7,3
7,3
Felhasználó avatár
"blue" Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Please visit https://www.freelancer.com/u/Bhawnakul9?w=f I have excellent command over English. I am a hard worker, productive and worthy of your attention I hope, I would be the right candidate for this Job. Awaiting an affirmative response from you. Kinds Regards, Bhawna
$8 USD 40 napon belül
5,0 (134 értékelés)
7,0
7,0
Felhasználó avatár
Hi, blue I am ready for your Zendesk Expert Customer Service Representative for E-commerce Store project. I was working as Customer Support agent with RTG Automobile UK. I have around 9 years of working experience in Freelancer projects. Already I have completed over 192 project in freelancer, especially in data entry, web research, Virtual Assistant, Other Admin & also calling tasks. As per your project requirement I am sure I can do your task successfully. Your work will be in safe hand, as once I take the responsibility, it will be completed within the given time period. Please message me for further discussion. Waiting for your response. Thanking You. Regards Amir
$8 USD 40 napon belül
5,0 (108 értékelés)
6,3
6,3
Felhasználó avatár
Hi I have experience with Zendesk and can start right away. I can do this project for $ 5 per hour. Hope you will consider my application. Looking forward to working with you.
$8 USD 45 napon belül
5,0 (18 értékelés)
6,0
6,0
Felhasználó avatár
Hi! I am writing to express my interest for the job you offered. I don't have an experience with Zendesk but I am proficient in doing live chats/emails, call handling, doing administrative tasks, collecting/processing data and more. I have 3 years over all experience working as a Customer Support US-based companies such as Amazon US, online fitness websites, and etc. Most of the works I've done are contractual projects only so I'm looking for a company who accepts long term position. I'm fast to adapt and learn the processes and I'm absolutely sure that I'm a perfect fit for the job you offer. I look forward to your response. Sincerely, Ivan
$12 USD 40 napon belül
5,0 (8 értékelés)
5,3
5,3
Felhasználó avatár
Hello, I am really interested in this job. I am a professional customer service agent and i am willing to learn more from you. I am a hard worker and a fast learner, also fluent in English. As a domain name broker i have closed lots of deals and made several sales. Do not hesitate to contact me. Regards,
$10 USD 40 napon belül
4,8 (15 értékelés)
5,7
5,7
Felhasználó avatár
Hi Hiring manager I have read your all given information in description and i am ready to do various type of work for you and available 24*7*365 for you. 1* I can do Data RESEARCH from any platform for certain subjects. 2* I can create the accurate DATABASE (EMAIL/CONTACTS/PERSONAL INFO etc*. 2* I can properly fill a Google Sheet/EXCEL/WORD. Have good working skills of Excel/PDF. 4* I am Expert in DATA ENTRY and do any kind of that work. 5* I can Find data from INTERNET RESEARCH/ WEB SCRAPING. 6* I can Work as a VIRTUAL ASSISTANT for daily any kind of task. 7* I can work as per client TIME ZONE if they want and provideS 15hrs services in a day. 8* I have 3YRS of good experience of as a VIRTUAL ASSISTANT and done various type of task. 9* I have the excellent skill of SEO/DIGITAL MARKETING/SOCIAL MEDIA MARKETING/MANAGEMENT. 10* I can create MEMES/posting,strategy for increasing likes,followers of social media. 11* I have expertise in WORDPRESS sites creating/product Uploading/WOOCOMMERCE. 12* I have Good skills in SHOPIFY, PRESTASHOP, MAGENTO etc for DROPSHIPPING. 13* I Can Write Optimized SEO friendly impressive articles for BLOG and get 1 rank. 14* I am fast Learner. Grab The instructions from client instantly and implement. 15* I can get 100% results and Give Guaranteed work satisfaction from client instructions. for work i am always available and take the challenges and never say no to work always be ready and be professional in work. thanks
$8 USD 40 napon belül
5,0 (9 értékelés)
4,9
4,9
Felhasználó avatár
"Blue" Dear Sir / Mam, In relation to the job post, I Pratik Saraogi consider myself to be an ideal candidate for the position. I have been associated with BPO / Call Center industry for almost 9 years now where I have explored many verticals like Inbound & Outbound telemarketing ( B2C & B2B ), Customer Service & support, appointment setting, lead generation, VA jobs, debt collection & consolidation, merchant cash advance etc. I am absolutely fluent in English ( both written & spoken ) and completely proficient in computers. I am technically pretty sound and have worked with various CRM's like SugarCRM, Hubspot etc. to name a few. I have very good knowledge in MS WORD, EXCEL and POWERPOINT and a typing speed of approximately 40 to 45 words per minute. I am professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented. I am ready to be interviewed in order to showcase my skills and qualities with an assurance that if hired I would always live up to the employer's expectation. I am ready to start as soon as possible with an availability of more than 20 hours a week. Looking forward to hear from you soon! Thanks and Regards, Pratik Saraogi
$16 USD 25 napon belül
5,0 (4 értékelés)
3,5
3,5
Felhasználó avatár
Hello, I have reviewed your project description , I have experience using Zendesk . I have five years of experience as Customer support associate, Technical support representative. with 38wpm I can quickly toggle between chats . Create personalized response for each customer . Please note I have provided support on contact mediums , Chats , Emails and calls . I'd love to be part of your team and grow along with you. Thanks .
$8 USD 40 napon belül
5,0 (1 értékelés)
2,5
2,5
Felhasználó avatár
Blue. I have experience in a number of different databases, CRMs and ticketing systems. I also have some experience in E-commerce on both sides of the deal (as a buyer and a seller). I am a native English speaker and once I have been given the companies policies and procedures, I can work autonomously.
$12 USD 40 napon belül
5,0 (1 értékelés)
2,0
2,0
Felhasználó avatár
BLUE Hello there! I have been an E-commerce VA for the past 4 years and I've handled various tasks seamlessly especially customer service. I'm very knowledgeable about the dropshipping model and all software and apps that are used to run one successful. Please don't hesitate to reach out to me if you have any other questions. Kind regards, Temi.
$8 USD 40 napon belül
5,0 (1 értékelés)
0,9
0,9
Felhasználó avatár
I Will Be Your ⭐⭐Zendesk Expert Customer Service Representative for E-commerce Store ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Management # Classified Ads posting + Internet marketing # Data Entry # Follow up calls, respond to inquiries +Live Chat Support # Update Website # Email sending and Follow-ups. # Increase your followers for Facebook + Instagram + YouTube etc If there's something I did not mention that you need, please send me a message, and I will be happy to help.
$12 USD 40 napon belül
5,0 (2 értékelés)
0,9
0,9
Felhasználó avatár
Hello from Budapest, Kindly accept my submission for this assignment. I have the required knowledge and experience as stated in you bid .. - Experience using ZenDesk--OK - Experience doing customer service for Dropshipping & E-Commerce stores---OK Looking forward to hear from you soon, Best regards, Sam
$12 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
BLUE Respected Sir/Madam, I am a virtual support agent. I can help you fill this position as I have prior experience working as a customer support agent for a multinational company for 1 year. I can start working today and can give upto 40 hours per week. I am familiar with Zendesk and know how to operate it. Please contact me for further discussion. Regards Faheel
$10 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
I want to work on your project, I will not Disappoint you and give my best. Relevant Skills and Experience Good Typing Skill , English language knowledge,
$12 USD 10 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Dear Sir, I would like to be part of your customer service team. I have managed Tickets from customer on Zendesk by resolving the issue and sending Prewritten email. I have also following experience on E-commerce Dropshiping such as Shopify, Dsers, Alibaba etc.:- *Orders Processing *Refund processing *Payment Processing I look forward to work with you as well as grow along you. Kind Regards Gopal
$8 USD 40 napon belül
0,0 (0 értékelés)
2,5
2,5

Az ügyfélről

HONG KONG zászlója
hong kong, Hong Kong
5,0
111
Fizetési mód hitelesítve
Tagság kezdete: jan. 16, 2011

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