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Customer Service Happiness Specialist

$2-8 USD / hour

Lezárt
Kiadva ekkor: több mint 6 évvel ezelőtt

$2-8 USD / hour

***IF YOU HAVE ANOTHER JOB, DO NOT APPLY.*** About us: Our mission is simple: To deliver extraordinary customer experiences. Customer service is very important to us and we only hire the warmest and the most positive, genuine and dedicated people to represent our company. As our Customer Service Specialist, you’re the essence of extraordinary customer service. You love people and love to enrich their lives through dialogue. Having a detailed knowledge about our products, you’re not just serving information, but are also making recommendations and play an advisory role. What You'll Do Our Customer Service Happiness Specialist support our customers by solving their pre-and-post purchase inquiries and helping them have such a WOW experience with our company that they can't stop talking about us to their friends and family -- but, this isn't your average customer service/virtual assistant job: - You'll answer questions via email, live chat, social media and phone support - You'll work with a team that is building a brand of unparalleled customer service around the world - You'll answer customers questions about our products by delivering extraordinary service - You'll contact potential Distribution agents and Social Media influencers Overall, you'll work side-by-side with our customers to provide creative solutions to challenging problems What We'll Love About You - You've got initiative and self-motivation: You LOVE to put in a good day's work! - You've got passion for customers and the ability to champion high levels of customer satisfaction - You have 3+ years of customer service experience (but that's not the only thing you've done) - You have an eye for detail - Analytical thinking and problem-solving are your bread and butter - You have excellent written and verbal communication skills - Your time management and organizational skills are off the charts, with the ability to work with deadlines - You have experience with Excel What we offer - Small team, big impact. Everything you do makes a difference. - Great team members. People you'll enjoy being around. - Growth Opportunity. Help us grow, you’ll grow too. Are you ready to join us in the journey as we take our organization to the next level? Come help design the future as part of a great company, and a team of great people! When submitting a proposal, respond the following: 1. Why do you want this job? 2. If you could be doing anything in the world and money didn't matter, what would it be? What does great customer service mean to you? 3. How would your closest friends describe you?- How would your manager describe you? 4. What is your availability
Projektazonosító: 14967228

A projektről

22 ajánlat
Távolról teljesíthető projekt
Aktiválva: 7 évvel ezelőtt

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22 szabadúszó adott átlagosan $8 USD/óra összegű árajánlatot erre a munkára
Felhasználó avatár
Hi, I am ready for your Virtual Assistant Project. Already I have completed over 100 project in freelancer, especially in data entry, web research & also few calling tasks. As per your project requirement I am sure I can do your task. My freelancer profile: https://www.freelancer.com/u/amirn2011.html Your work will be in safe hand, as once I take the responsibility, it will be completed within the given time period. 1. Why do you want this job? I am full time worker at freelancer, I have over 2 years experience in customer support for emailing ebay customer. So I want to do customer support in your business. 2. If you could be doing anything in the world and money didn't matter, what would it be? Its Time Management, What does great customer service mean to you? Great Customer service means provide better customer satifaction by your answer even a customer did not get a solution but they will happy with the answer we provided. What is your availability: I am available 16 hours per day and working hours of 10 hours per day. Waiting for your response. Thanking You. Regards Amir
$3 USD 40 napon belül
5,0 (12 értékelés)
4,0
4,0
Felhasználó avatár
Hello, I am very interested in doing this job and I would really love to be a part of your team. I can do answering questions via email, live chat and social media only but not with phone support. I can spend 40 hours a week. Hoping to hear from you. Thanks!
$6 USD 40 napon belül
5,0 (7 értékelés)
4,1
4,1
Felhasználó avatár
Hi, I would like to apply for the project you have posted. I am highly experienced with phone handling as I have worked as a customer service representative for the past 6 years before I started as a freelancer. I would like to know more about your project, please send me a message so we can discuss it over chat. Thank you!
$6 USD 40 napon belül
5,0 (5 értékelés)
2,8
2,8
Felhasználó avatár
After reviewing job details I believe I'm the best fit for this position. I have a great experience of handling customer service duties and have worked in this industry for over ten years. I am fast learner and love to play my role in helping my clients grow their business. I have a great experience of working for 7 years with an online floral company based in Ottawa ON Canada. currently I am looking for a long term business relationship because I have small and well experienced team working under my supervision. I have also done chat support email support and data entry for US clients I have also done order processing using services of Amazon, ebay and different other online stores. I want this job because I am looking to grow and I like to get new opportunities so I can have a good long term working relationship with a fine company because throughout the years I believe I should always keep searching the best place so I can learn more and more and polish my skills. If money did not matter then I am sure I will work to make others happy because by doing that I will be getting happiness myself. The best customer service for me is to make less and less mistakes and assist with your best abilities by staying sharp at work. My friends and manager they know me as a team player and leader they get my assistance when they need good advice. With my team I can help you with 24/7 availability. I hope I have answered all of your questions better. Thanks
$5 USD 40 napon belül
5,0 (2 értékelés)
1,6
1,6
Felhasználó avatár
Here are the answers: 1. I am looking for stable & long term position and this role will provide the same. 2. I would be travelling. Great customer service means taking care of customer needs and being respectful, kind and making the customer feel important in all our dealings. 3. My friends say I am naughty and emotional fool and my manager says I am proactive and very flexible. 4. I am available from 10 AM - 8 PM IST
$5 USD 40 napon belül
5,0 (1 értékelés)
1,7
1,7
Felhasználó avatár
Dear Hiring Manger, We have the required knowledge, experience & expertise precisely matching with the Job Description. We understand what does the "WOW" factor means when it comes to dealing with customers to ensure enhanced customer experience. In depth knowledge of metrics like Net Promoter Score, C-Sat, First Contact Resolution along with the ability to learn things with a short learning curve. 10+ years of experience of dealing with U.S, U.K. & Australian clients. We would love to deliver on this opportunity keeping in mind a long term delivery relationship at the same time do value add to your business. Flexible as per the need of the business & dynamic to suggest process improvement. Hoping for a positive response. Kind Regards Team OSS
$2 USD 40 napon belül
5,0 (1 értékelés)
1,4
1,4
Felhasználó avatár
A proposal has not yet been provided
$4 USD 30 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi I am Mohana from India, I hold 8 years of experience in Customer Support, Product/Supplier Research, Client & Email handling. I have been working with Dell, Symantec & Mcafee. I have a strong command in English language. I am well experienced in Non-Voice and Voice Customer support and I very well know how to handle customers and how to draft emails professionally. I also hold experience in working with Amazon and Walmart stores customer service. I am very much detail oriented and a perfectionist. I always make sure my work/data is 100% perfect & accurate, that is guaranteed. Please check my reviews. Get back if interested. Mohana ============================================================= My Answers: 1. Why do you want this job? I hold the right expertise and experience for this job and I will be happy to work for a full time job like this from home. 2. If you could be doing anything in the world and money didn't matter, what would it be? Travel, all around the world. What does great customer service mean to you? Accept, Apologize and Appreciate. These are the keys to customer service. Accept our mistakes. Never think twice to apologize. Appreciate the customer for being with us. 3. How would your closest friends describe you?- How would your manager describe you? Enthusiastic and quick learner 4. What is your availability? I can work 8 to 10 hours a day, 5 to 6 days a week. During US working hours. Looking forward to working with you.
$7 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Ans1.I have admired this company’s successful strategies and mission for years. Your emphasis on creating a relationship between your company and the surrounding community have brought you success everywhere you have opened an office. There are values I greatly admire. Ans2.I am not saying that having solid financial resources is a bad thing. I wish I was much more solid than I am (which is not easy in a high cost of living city). But I'm not sure that being wealthy would be the kind of paradise that many people think. Good customer service is treating customers with a friendly, helpful attitude. People remember how you make them feel, and I have found that just smiling and being interested in helping them solve their problem impacts how satisfied they are. Ans3. I was consistently praised for my initiative and critical thinking skills in my reviews. As a database administrator- I was often tasked with planning and configuring database design. With new implementation, there is always the possibility of trouble. I quickly and accurately troubleshot any design flaws to ensure the most efficient database possible. Ans4.I'm flexible in timing and available full time for this job.
$5 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
I have read complete description of project and understand that. I have completed Master NLP (Neuro Linguistic Program) from NFNLP Fl, USA... Did Hypnosis from NGH-USA and have been in counselling profession (session based) for many years. 1. Because I want to change the general perception of "Customer Support" department. Normally people think customer representative may only dump everything on you and will show the "get rid of him/her" attitude. So I want to be the ice-breaker for this perception. 2. Ahh what a life that would be, then I would be Poet, Musician (still I am but with that privileged life I could do more) 3. As I mentioned above want to change perception so Customer Services is attraction for me. 3. Down to earth and "He landed on a wrong planet". 4. I am workaholic person I am available 12-16 hours a day. Never gets tired of work cause I love it.
$8 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi, I am available 40 hours per week M-F. I have perfect English grammar with great phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve computer related problems, which gave me excellent customer handling skills. I have 4 years of experience in chat and email handling as well of US customers. I have 8 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. My Technical background gives me the ability to learn very quick anything new. I am also available on phone with Skype and Whats app 24/7 for quick communication or any emergency. Thanks, Ehtiram
$5 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hello, We have read and understood the requirement for this project. We would like to let you know that we have a worked as a customer support for various eCommerce, penny auction & online poker sites for our clients before we were responsible to reply to customers' emails finding suppliers for our clients, keep track of the orders and help customer with their issues. We think that we can be the ideal choice for this project we can do this job to the perfection. Also if you want we can do a trial job or an interview if that strengthens our proposal. We are looking forward to discussing the project details with you. Below are the answer to the questions you asked in project description. 1. We really enjoyed working on similar projects which we did in the past as we love to interact with people. Also, it seems to be a long term opportunity and I this can be a great experience us as we love to try & learn new things and working in different industries. 2. I really like travelling and exploring new places which isn't something I get to do much often. However, travelling is something which detoxifies my mind & soul. However, I don't like to go on pre planned tours I am more of like backpacker I like to explore on my own. I think good customer service is treating customers with a friendly, helpful attitude. Also, you have to know your company's products and services in term to help customers make the best choices for them. Here I crossed the character limit of the bid :)
$3 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
I would like to join your successful team to help you to reach your mission which is: To deliver extraordinary customer experiences Questions Answered: 1. We all need a job to get money from it. BUT, as afreelancer, I only choose a job that I think I will be perfect at, and will be happy doing it. 2. I like to travel to new continents and get to know new, and different people and cultures. And I will work more in charity assosiations to help needy people and make their life better. (I am already a volunteer in such work for more than 10 years now) - A great customer service mean is to give customers all the care, help, and patience, which make them feel, happy, satisfied and with a smile on their face :) And they feel comfortable to call again whenever they want. Which will lead eventually to a company's success. 3. Friends: tolerant, forgiving, cute, adventurer, open minded, responsible, know how to deal with all kind of people, optimistic, and initiative. Mmanager: courteous, disciplined, responsible, persistent. 4. I can work for 5 hours/day (But I can make this more if the job needs more time). Here is some info about me: I am a communication engineer for 12 years now; I work in the national phone company in my country I am used to work on MS Word, Power Point, and Excel, whether it is data entry, organizing data, filtering and comparing data, or doing all kind of math equations. I am a multitask-er, an advanced user of Internet, and I am a team leader.
$7 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
1. Why do you want this job? I want this because I know no one can do this better than me, I don’t mean to be over confident, but I know my experience & skills will talk the same. I have been doing customer service for the last 7 years with one of the biggest brands, now that I have my own company, I want to prove that I can produce similar people, who will work like me & will deliver nothing less than extraordinary customer service. Trust me, you’ll be proud to have hired me. 2. If you could be doing anything in the world and money didn't matter, what would it be? I would just Work & Travel. Work, because I love to keep myself engaged and feel proud when I achieved something substantial Travel: it’s my passion, also to relax my mind & celebrate what I have achieved. 3. What does great customer service mean to you? It is about creating a brand up & standing upto the expectation. You’ll deliver the best service if you really put yourself in the customer’s shoes. Once, you realize that it’s a not just a phone /email conversation, but a human who is stuck in a situation, you’ll automatically respond. It’s about empathy. It’s about under promising & delivering beyond expectations. 4. How would your closest friends describe you?- How would your manager describe you? Talkative, Outgoing, Optimist, a Smart worker & a true leader to describe a few. My manager described me as someone who is a go getter, would take initiatives & someone who would always think out of the box.
$7 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi, My profile will give you an idea of my skills and experience so I'd like to use this space to answer your questions and maybe give you a better idea about me. I was quite recently asked about the difference between working for a global IT brand and teaching ESL. My answer was the sense of fulfilment. There is a real sense of joint accomplishment when a non-native speaker fully understands something and can demonstrate it in context. Reflecting afterwards, I found that the sense of fulfilment was what had been lost as my IT career progressed. It felt that I had gone from truly helping people with their problems to greasing the wheels. That is why I would like this role. If money were no object... I have a secret little dream to start my own business, more of a social enterprise, something in cosmetics. In my travels, I've been to places that truly lack opportunities, yet are often in or near astoundingly beautiful places. In my idyll, those communities would use natural products to capture the essence of those places in scents or textures and have a means to market them to international customers. It would have social, as well as economic, benefits. To me, great customer service is the differentiator that can secure customer loyalty. A CSA who treats people as real people, who understands before reaching for the canned response, can be the one to turn upset to joy. I'd be available for an immediate start and can accommodate full- or part-time hours.
$6 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0

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UNITED STATES zászlója
West Palm Beach, United States
5,0
5
Tagság kezdete: nov. 19, 2015

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