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English speaking all-rounder for customer service and order management of unique e-commerce platform

$2-8 USD / hour

Lezárt
Kiadva ekkor: több mint 5 évvel ezelőtt

$2-8 USD / hour

We are looking for one or more freelancers that can do the customer support, order management and supplier management of our photo-to-painting platform. We offer a custom-made product that requires attentive service to our customers. Our success is highly dependent on making our customers happy and that should be at the heart of your job. Background of platform
 [login to view URL] was created with the mission to give customers around the globe the opportunity to commission quality, handmade artwork. Our ambition is to make unique hand painted artwork accessible and affordable to the public. Customers from across the globe can turn their photo into a hand-made painting. Customers upload their picture and provide their wishes/requirements and our artists turn this into a real painting. The website will launch in a few weeks and we can show you the version in development for your info. Your job • Order management: You will manage the operations of our website: handling of order flows, assigning orders and getting quotes, keeping a check on orders from incoming to completed orders. Stay in close contact with our suppliers and work with them to make our customers happy and ensure timely delivery to our customers. • Customer support: You will be the main point of contact for our customers when they have queries and/or want to know more about our services. You will be answering most of their questions through chat or e-mail. Contact with customers mainly from the US and Europe for a global e-commerce website • General website admin: Updating of our website gallery with content, ad hoc support, write our customer service manual, policies and knowledge base, FAQs • Social Media (additional, depending on qualifications): maintain social media presence, build out our social media presence and interact with customers Requirements: • Experience with e-commerce customer service, order management and admin tasks • Problem solver -> Improve our processes along the way and not afraid to ask questions. We are starting and therefore processes will have to be developed and improved • Autonomous, trustworthy, reliable, enthusiastic and pro-active • Interested in long-term employment • Candidate must be fluent in English -> EXCELLENT English writing, grammar and punctuation. Chinese is a big PLUS, other languages are a plus. • All-round internet skills and a quick learner on third-party tools that we use, also at least basic Photoshop skills • Work must be done on a computer or laptop, and not on a mobile phone or tablet. Have a stable internet, Skype connection and Photoshop installed • Working at least some hours in US time zone, a minimum is 30 hours a month, max. time is 80 hours a month. Your hours can grow with the success of our business. • Working on an hourly rate, paid out weekly. I will train you on the job which is included in working hours • Work start date: Early September Questions to you: What is your relevant work experience?
 How would you rate your English writing on 1-10 scale? 
How many hours are you available per week? Are you available over the weekend? Bonus: How would you let our service go viral on social media?
Projektazonosító: 17516793

A projektről

17 ajánlat
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Aktiválva: 6 évvel ezelőtt

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17 freelancers are bidding on average $6 USD/óra for this job
Felhasználó avatár
Hello This is an outstanding job description to be applied for, I am hereby presenting my proposal to be assigned as an all-rounder customer service agent. I had chances to work with few top-rated eCommerce business holders, drop shipper. I had experience working as a customer service agent, I am proficient in using live chat like Tawk to, and also efficient in Zendesk, outlook express, & facebook messenger etc. I have basic knowledge photoshop and image editing. Therefore, if you give me a chance to perform I will ensure quality service maintaining accuracy with quick turn around. I am able to list products at Big Commerce, wooCommerce, Inkfrog, Channelunity & Shopify. I would rate my proficiency in English writing 8 out of 10. I am able to work 5-6 hours daily, 40 hours/ week, I am also available at the weekend as per job requirement. I dont have deeper knowledge on social media marketing, but I am a quick learner, and if I have your generous instruction I would become your valuable team member. So please consider my proposal and let me have a chance to serve you to the best of my worth. Thanking you Aparna & Neo
$2 USD 40 napon belül
5,0 (9 értékelés)
4,8
4,8
Felhasználó avatár
Hi we are expert in customer service and we can help you with best customer service and order management. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$6 USD 40 napon belül
5,0 (3 értékelés)
4,8
4,8
Felhasználó avatár
Hi we are expert in customer support and order management. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team
$6 USD 40 napon belül
5,0 (2 értékelés)
3,3
3,3
Felhasználó avatár
Have worked for 7+ years full time in the IT sector. For past 1 and half year handled different projects as a freelancer. I am always eager to learn new technologies and platforms and give my best. Here is a snapshot of my experience- • Experienced in writing SQL queries. • Provided good quality data entry support in previous projects. • Worked on data processing and Internet research projects. • Also worked on manual testing of new versions of software on websites, mobile app creating test cases. • Good understanding of ITIL concepts. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing with irate customers and explaining the technical terms to a non-technical person in layman's language. Answers: What is your relevant work experience?
 [Rashmi]- 7 + years in customer service in different domains. How would you rate your English writing on 1-10 scale? [Rashmi]- 8 
How many hours are you available per week? Are you available over the weekend? [Rashmi]- 40 hours/week. Less availability on weekends but if informed in advanced it can be worked out. Bonus: How would you let our service go viral on social media? [Rashmi]- marketing on different social platforms like Facebook, Instagram, Linkedin, youtube, twitter, G+ etc. Also making a presence on Quora, Insta
$6 USD 40 napon belül
5,0 (1 értékelés)
2,3
2,3
Felhasználó avatár
Dear Sir/Madam, ​​Good day to you! I am quite keen on this project that you have raised so I’m hoping (fingers tightly crossed) that I’ll be given the opportunity to help/assist/work on this with your kindself. ​Please do not judge me by the reviews given but rather, feel ​free to strike up a conversation with me and we'll go from there.  A quick summary about myself: My name is Rina.  ​​I have been a Virtual ​​Assistant/Freelancer of sorts for 4 years.  I own a Diploma in Private Secretarialship which majors in Secretarial, Administration & Business studies.  I am an individual but I can assure you that I am able to execute this job with utmost dedication.  Working as a PA (offline)/VA (online) requires me to be meticulous with work given/assigned/awarded to me and I always provide the result/s expected/needed by the employer. Thank you for taking the time to read my proposal.  I do hope you will consider my application and I would be most happy to discuss any further details pertaining to the project/compensation/etc. Best regards, Rina
$8 USD 60 napon belül
5,0 (1 értékelés)
2,4
2,4
Felhasználó avatár
I have previously worked with clients on ebay, amazon and shopify for around 2+ years and have ample ecommerce experience. I can handle your full business whether you are there or holidaying somewhere in the world. I have worked as a Customer service manager for Canadian Company Neuvoo and can give highest level of customer service. I know to work on software like Zendesk and give utmost priority to the customers. I have handled customer's queries on email or chat. I have also worked with some clients on their social media projects and helped promote their facebook, insta and twitter pages. I am a dedicated individual and a quick learner. Ability to do fast research and come up with insightful solutions are the strengths that I have acquired over the years. Your project requirement seems interesting as it seems to provide me the opportunity to use my skill and make meaningful contribution. I wish to be associated in your project and look forward for an opportunity thereon. I am available to work around 50 hours a week and can also work on weekends. My English is 8 out of 10 as I am also a writer. To make any page go viral on social media it is necessary to share valuable posts with good images and also share the posts on relevant groups
$4 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi, We have a great team who can manage your live chat support, We are in this field from more than 4 years and serving alot of customers with our Live Chat Support, Call Support, Office Support and Virtual Assistant. Let we have a further discussion on personal message. Thank You
$4 USD 96 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi! My name is Jeremiah Rodriguez and I am from Philippines. I have worked with several company before as a Customer Support Representative ranging from Chat, Email and also Phone calls. Please do contact me right now as I am available to do this project for you during your preferred work time. I will kindly wait for your response as I am available to start right away on this project and start. Hoping to hear from you soon. Thanks, Jeremiah R.
$8 USD 80 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Dear Ma'am/ Sir I would like to work with you. I have over 7 years of experience about customer representation Probably, i would rate my English grade as 7.5 / 10 . I can work both in weekends or weekdays. Depend on your schedule. 30+ hours are okay for me per week I would let this service from social media, both is okay actually Looking forward to contacting you Have a great day.
$4 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hello! We are a business contact center that hires the right talent for businesses. We are located in Mexico near the border, our agents have great english with no accent problems. We could assign agents that completely match your job requirement, with the right profile. Agents will be working in a private space in our center and will be at your command. Our operations team will monitor all performance, behavior, provide reports, training, feedback sessions, etc. There is nothing extra, you pay the hours the agents work, that is all! Im sure we could come to great business terms! Send me a msgg!
$8 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi I have 10 years of telemarketing and virtual assistant experience and can manage your task easily My English verbal and written 10/10 I can dedicate 40 hours a week Yes I will be available over the weekends By doing post on SMM and pages,comments, groups posting etc please connect and chat once share details Thanks
$8 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hello Sir, I would like to apply for this position as I have the desired skills and have more than 6 years of experience in customer handling over phone,chat and email, apart from that I am good at research related tasks and can be a promising admin. I can help you in excel and other computer related tasks. Please let me know if we can talk more about the project. What is your relevant work experience?
 I have more than 6 years of experience in customer support. How would you rate your English writing on 1-10 scale? 9 as I believe 10 would be native speaker. 
How many hours are you available per week? Are you available over the weekend? As needed and yes I can be used on weekends. Bonus: How would you let our service go viral on social media? If we use hashtags on any posts plus target particular audience and share the posts more frequent then it will go viral. Thanks Kash
$7 USD 40 napon belül
0,0 (1 értékelés)
0,0
0,0
Felhasználó avatár
I am a native English speaker, with 3 years experience of english language teaching and correcting I have experience of database work, as a metadata specialist for a Dow Jones subsidiary Factiva. I have customer service experience by phone, (6 months) and in a shop (1 year 3 months) I have a keen eye for detail I am meticulous with organising. I am available now to start. Kind Regards, Eoin Gleeson
$8 USD 40 napon belül
0,0 (0 értékelés)
0,0
0,0

Az ügyfélről

CHINA zászlója
Hangzhou, China
5,0
2
Fizetési mód hitelesítve
Tagság kezdete: jan. 8, 2018

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