Need Long-Term Customer Support Manager for Christian Book Summary Service

Lezárva Kiadva: 5 évvel ezelőtt Kiszállításkor fizetve
Lezárva Kiszállításkor fizetve

I'm looking for somebody who is a Christian / experienced in working with Christians.**

I recently launched an online service business called Accelerate, a service for Christians that summarizes 8 books every month. Launched in August, Accelerate has 1,000 members -- half of them being monthly, paying subscribers. ([login to view URL])

However, since the launch of Accelerate, the quick growth has brought in more work than I can handle by myself, as feedback (both positive and negative) continues to pour in.

One main reason for the quick initial growth of Accelerate was our playful, follower-centric engagement style that created a loyal following. In the time I spent cultivating our community (16,000 email subscribers, 12,000 Instagram followers, etc.), I would personally respond to all emails to our readers' pleasant surprise.

Unfortunately, I underestimated the initial work Accelerate would require and I quickly became overwhelmed and the emails piled up by the dozens. I fell behind schedule and -- not realizing that Accelerate was being run by a single person -- our users began growing uneasy at the lack of updates and infrequent communication. By the third month, I became so emotionally exhausted, I had to step away from the business.

After taking some time to re-evaluate, I've realized that I desperately need to build a world-class team around me to help me take Accelerate to the next level. One crucial team member I need is a Community Manager.

I need an exceptional Community Manager to continue to cultivate (to recultivate, at this point) a delightful customer experience and help Accelerate reach its full potential.

Since Accelerate is a startup, this role & process is still being defined (it will be all online. No phone). However, the role will grow as the business does (both in scope and in pay), until together, we build a sustainable, predictable process. I'm looking for somebody who:

- is familiar with Christianity (and preferably with reformed theology and books)

- has excellent communication skills (both with staff and customers)

- is an independent, resourceful thinker who takes initiative to suggest & make changes

- is a friendly people-person that enjoys making customers excited and happy

- has a strong command of the English language for email correspondence

- can handle and diffuse challenging, sticky situations with tactfulness

- enjoys new challenges and solving problems

- is organized and able to manage a future cust. support team

It'd also be a nice bonus if you are familiar with the following services / platforms:

- ZenDesk

- MemberPress

- WordPress

- Slack & Google Drive

- Twitter, Facebook, Instagram

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Below is a link to our current FAQ and a list of issues that we receive in our inbox.

Link to FAQ: [login to view URL]

List of Potential Issues that need responding to:

- Customer wants a refund or to cancel subscription

- Customer is upset about lack of updates (currently the most popular in our inbox sadly)

- Customer lost or forgot password / can't log in

- Customer is asking about feature updates

- Customer notices a grammatical error

- Customer wants to know more about our theological background

- Customer is happy and simply wants to encourage / pray for us

- Customer is angry at a particular book choice because said author is a heretic (in their opinion)

- Customer loves Accelerate and wants to know if there are discounts

- Customer does not like Accelerate. Thinks it's for lazy people and feels the need to tell us.

As the face of the Accelerate Brand, the Community Manager will helpfully, politely, and at times, humorously, respond to these varying situations.

Regarding the pay, I've tentatively set it for $500 / month given my limited budget for Accelerate. However, this will increase as Accelerate grows -- thanks to your Customer Loyalty Building superpower!

Customer Retention Ügyfélszolgálat Ügyfélszolgálat

Projektazonosító: #17801300

A projektről

24 ajánlat Távolról teljesíthető projekt Utoljára aktív: 5 évvel ezelőtt

24 szabadúszó tett átlagosan 501$ összegű árajánlatot erre a munkára

carlos050698

Hello, I have a lot of experience in customer service and being virtual assistant, I have high level of using Microsoft office programs, excellent English and Spanish fluency. I can manage accounts and I have worked in Továbbiak

$500 USD 30 napon belül
(1 Visszajelzés)
3.4
LawyerReni

Hi I’m a Christian and I think I’m the perfect person for this job. I am a Jesus lover to the core and I am super friendly and organised. I work hard and I do my best at all that I do. I really know how to deal with p Továbbiak

$500 USD 30 napon belül
(0 vélemény)
0.0
tabsy27

Hey, My name is Tabita and I am a baptist pastor's wife from Romania. I have carefully read your job description and I would love to work with you. I like your startup idea (I am a reader myself) and I can understa Továbbiak

$500 USD 30 napon belül
(0 vélemény)
0.0
drenathan

Hello, It would be a great honor to work with you on this beautiful platform you have created for fellow christians. I have always wanted to work in a christian friendly environment where i would not have to wo Továbbiak

$500 USD 30 napon belül
(0 vélemény)
0.0
Joly93

Hi! I'm really interested in this type of projects because whole my life I have been singing in a church choir and am fond on theological literature. I'm orthodox christian by religion but with broad knowledge about r Továbbiak

$500 USD 25 napon belül
(0 vélemény)
0.0
Erickrob

I am great at customer service, patient and always wanting to bring a smile to the customer I am attending. Always trying the best to help the client while following the rules. Relevant Skills and Experience Beside al Továbbiak

$388 USD 10 napon belül
(0 vélemény)
0.0
tandicaldwell

Dear Accelerate, Congratulations on your amazing success so far! It is amazing that one person has been able to do so much without an entire team supporting them. Burn out was inevitable! A little about myself: I re Továbbiak

$494 USD 30 napon belül
(0 vélemény)
0.0
paulleslie89

Hi, I hope this email finds you well. A little about me: I am from a customer service background. I have worked as an International flight attendant, Customer Service Officer - Ground staff at the airport. A recrui Továbbiak

$555 USD 30 napon belül
(0 vélemény)
0.0
Krystal97

Hi!I believe am the right person for the job.I am a Christian and due to my five year's customer care experience at an international bank.I will deliver. Kindly assign me this task.

$555 USD 30 napon belül
(0 vélemény)
0.0
executivepoet87

I am a Jamaican writer with an international appeal but that is only one facet of my blessing. One of my strength is that I have over 10 years experience in Customer Service and have been lauded by both local and inter Továbbiak

$500 USD 10 napon belül
(0 vélemény)
0.0
godinezjen2007

I'm Jennifer Godinez, 32 years old, residing in Cebu, Philippines. I graduated the course Bachelor of Secondary Education. I've been working in BPO industry as customer service representative for over 12 years. Working Továbbiak

$555 USD 30 napon belül
(0 vélemény)
0.0
kimmychan12

Hi, Hope you are well. I am Kimberly and I have over 8 years of professional working experience. I am a CHRISTIAN believer myself with a passion for startups. Over the years, I have acquired experiences in many Továbbiak

$555 USD 30 napon belül
(0 vélemény)
0.0
Gentleabel

Experienced in working with Christians...

$555 USD 20 napon belül
(0 vélemény)
0.0
toni121292

I been in the industry for 5 years going to 6. Experience to handle customers either inbound or outbound.I am Born Again Christian. Hopefully i could get the post. Thanks Relevant Skills and Experience Hopefully i c Továbbiak

$666 USD 30 napon belül
(0 vélemény)
0.0
Nimuk

Good day, I have great communication skills, planning & organizing, report writing with a resolve to handle customer complaints as well as build customer relationships. This has been enabled partially by my persona Továbbiak

$555 USD 3 napon belül
(0 vélemény)
0.0
komsya

Hello, I would like to help you with this project as I am very familiar with Christianity, I have experience in community management and I am independent, resourceful thinker who have experience in taking initiative to Továbbiak

$500 USD 31 napon belül
(0 vélemény)
0.0
rebeccaoriza

First off, I wanted to say that I'm really amazed by your startup and what it stands for. As a fellow Christian, I'm more than willing to be part of your team! I'm new to freelancer.com but I am experienced in handling Továbbiak

$250 USD 10 napon belül
(0 vélemény)
0.0