Hello! I am eager to try out for the "Only Philippines" post. About my job experience, I have worked in Hewlett-Packard as a Technical Support Supervisor for the notebook line, covering North America and Canada. My job duties include training agents, mentoring agents (coaching, refresher, training), escalation officer, Quality Assurance, and email follow-up to name a few.
I have also worked in an IT Company 'DB Wizards' as a Functional Consultant for AstraZeneca and NewGen (Pharmaceuticals-B2B SaaS). I was a middleman between the end users and the software developers, ticket resolver for user account requests, email maintenance, data entry and management, and status reporting to Regional Team.
As a freelancer, I have been a Technical Assistant, Website/Blog Moderator, Real Estate Chat Concierge, Photo Quality Control Specialist, and Electronic Data Capture Consultant (B2B SaaS).