Customize osTicket to allow staff to answer via email

I have set up a LAMP environment running osTicket v1.8.0.2 to manage support request for my new product.

I'll get an email once a customer opens a new ticket (via email) or sent a new message to an existing ticket, but if the staff member answers vie email, the answer is not forwarded by osTicket to the customer (to his email).

So the answer sent from the staff member is added to the ticket history, but the customer doesn't receive it via email.

Thus the staff member needs to log in to web interface to answer and that is not always possibile expecially if you're using a mobile device.

I need to get someone who make the required changes to the PHP sources and sends me the changed files/classes.

You'll need an email box where to send email in order to open a new ticket.

This is the environment:

osTicket Version v1.8.0.2

Server Software Apache/2

PHP Version 5.3.3-7+squeeze18

MySQL Version [url removed, login to view]

PHP Extensions

gdlib Used for image manipulation and PDF printing

imap Used for email fetching

xml Used for HTML email processing and XML API

json Improves performance creating and processing JSON

gettext Improves performance for non US-English configurations

mbstring Highly recommended for non western european language content

It should not be an hard task as the system already sends an email to the staff members once the user opens a new ticket.
I simply need that this happens in the opposite direction too. An answer from a staff member must reach the customer.

Készségek: MySQL, PHP, Szoftverarchitektúra, Weboldal menedzsment

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A munkaadóról:
( 49 értékelés ) Sansepolcro, Italy

Projektazonosító: #5432043

1 szabadúszó tett átlagosan €72 árajánlatot erre a munkára


Just so you know it's not as simple as you would think. It requires a modification internally. I can do this tonight for you

€72 EUR 1 napon belül
(0 vélemény)