Hello,
I need a web page that will integrate with 8x8 to collect data from both 8x8 via api and my agents.
You will need to be able to get the following data from 8x8
Customer CLI
Unique Call Reference number
The DDI called
Additionally, we will need the following information collected from a pre-defined database that has 6 teirs of data via drop-down selections
Match the DDI to 1st tier
Filter each of the other tiers depending on the selection
The data collected will need to be exported to produce a text / csv file at the end of each day. that will be stored in an FTP location.
Let me know if you need more information and I will be happy to demonstrate what we need?