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IT Field Service Project Manager/Dispatch

$299-300 CAD

Lezárt
Kiadva ekkor: több mint 3 évvel ezelőtt

$299-300 CAD

Teljesítéskor fizetve
We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be during a combination of central European Time (CET )and North American time from 9am- 5pm. Although you are required to do a quick debriefing call daily with the NA team at 6am CET time. Some of the task you'll be responsible for are: • Manage customers, work order tickets and projects • Work with management to put in place sound internal project and procedures for Project Management and Resource Management • Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case • Constantly updated the tickets until their closure • Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer • Escalate the case to the appropriate team in case of issues • Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team • Manage engineers, team leads, tech support team and project coordinators remotely • Act as technical team lead on more technical tasks and projects • Manage project transition • Provided training to new employees • Recruit direct employees and third-party companies • Created SLA reports to be presented to the customers and to the upper management team • Performed financial negotiations with customers and third-party companies • Managed resource sharing • Work with the Scila team to constantly grow our network of independent IT engineers around the world (Through LinkedIn and other avenues!)
Projektazonosító: 27837310

A projektről

17 ajánlat
Távolról teljesíthető projekt
Aktiválva: 3 évvel ezelőtt

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17 szabadúszó adott átlagosan $356 CAD összegű árajánlatot erre a munkára
Felhasználó avatár
Hi there! I am glad to offer you my services as a Project manager. I have prior experience working as a Project manager with a Digital marketing company. Key Result Areas: ● Sourcing and managing resource and capacity planning for projects. ● Coordinated with the customer to gather requirements and manage expectations. ● Supporting consultant and training development team to ensure optimal progress and stability of the project. ● Oversee multiple projects across all phases of development. ● Monitor workflow and make timeline adjustments as needed. ● Implement and maintain development best practices. Collaborate with the project team and develop status reports, cost estimates, and resource plans. I believe my skills would be an asset to your project. Please let me know if you have any questions.
$300 CAD 7 napon belül
5,0 (1 értékelés)
2,7
2,7
Felhasználó avatár
Hello there I have read project title which sate that:IT Field Service Project Manager/Dispatch I have understood the description that say;We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Hire me direct in case project is deleted by by c;licking this link https://www.freelancer.com/u/errandssolution Thanks/regards Chavrity
$335 CAD 7 napon belül
4,5 (2 értékelés)
2,7
2,7
Felhasználó avatár
Hi, I have done my MBA in management and can apply the appropriate theoretical framework to address the management dilemma in a company. I can follow a standard report approach including defining problem, doing root cause, identifying alternative and propose a final solution to address the management dilemma. Looking forward to hearing from you..thanks!!https://www.freelancer.com/get/johnwanjiku?f=give Thanks and regards John
$299 CAD 7 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi Sir/Mam I Checked Your Project and I am interested to work with you as i am IT person more over Team management i am good with it. let me tell you what i used to do : • Hired, trained and developed highly effective customer support team that consistently exceeded 97% customer satisfaction ratings. • Reviewed performance of team and conducted 1:1 coaching with team leads and front-line employees. Monitored individual performance, and delivered timely and constructive feedback to team members • Due to international market adoption and team's success my responsibility was expanded to cover management of the entire 20 members global technical support team. • Developed Key Performance Indicators (KPI) to define and measure progress toward organizational goals (Response Time, Resolution Time, Average handle Time) • Handled customer escalations quickly and effectively around the globe from large enterprise customers including Director and C-level executives; leading to high customer retention (over 97%) • Worked closely with our partners and resellers to ensure their service delivery met our high standards of support excellence. If You Want we can Discuss this all over the phone. I look forward to hearing from you thanks
$300 CAD 7 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi There, I have read your requirements and I know I am a good fit for this position. I can assure you to deliver the best work since I have experience in customer handling and project coordination. Which also includes my expertise in case handling, data analysis and other related tasks. Being new to the freelancing field, I value your review about my work rather than the earning. Kindly advise me for further instructions. Looking forward to hearing from you! Best Regards, Heshani M.
$300 CAD 14 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
I have 8 years of Project management experience leading a team of 40+ people across the globe in different time zone. Would like to offer my services for this project/ Eagerly looking forward to hear back from you.
$300 CAD 7 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hello, Hope you are doing well. I am that ideal profile that you are looking for, and my experience as Service Delivery/Project Manager that will be value-add to this requirement. # Managed Problem Management across Teams to drive performance excellence based on business defined priorities. # Managed the successful delivery of managed services, and implementation process. # Managed customer escalations on initial reports and updates back to the customer. # Ensure data governance methodologies are adhered. # Worked with remote global cross functional - application and development teams in coordination of tasks, releases, testing and closure of issues. # Perform Quality Assessment on tickets and reported on it daily basis to the Customer. # Experience on ITIL framework, best practice for service support & management. # Focused on service requests and ensured on customer satisfaction. Tools:- MS Office, Trello, Slack, MS Project,, MS Teams, Telegram, Skype, JIRA, Google Docs and Zoom platforms. Skills:- Operations Management, Project Management,Service Delivery Management, ITIL Framework, Data Governance, Escalation Management, Problem Management, Business Continuity, P&L Management, Customer Retention. I am open to defined work timings ~ Central European Time (CET )and North American time from 9am- 5pm. ~ quick debriefing call daily with the NA team at 6am CET time. I am available for chat on this requirement. Thank you. Regards.
$299 CAD 30 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
I have total of 6 years experience in application support. Also I'm ITIL certified. I would be definitely supporting your deliverables following SLA standards and can interact with customers very effectively.
$333 CAD 5 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support.
$300 CAD 7 napon belül
0,0 (0 értékelés)
0,0
0,0
Felhasználó avatár
Hi - we can help you in the IT task coordination. We have strong experience of managing IT Infrastructure of large corporates. Let me know if it works.
$300 CAD 1 napon belül
0,0 (0 értékelés)
0,0
0,0

Az ügyfélről

CANADA zászlója
maple ridge, Canada
5,0
8
Fizetési mód hitelesítve
Tagság kezdete: ápr. 11, 2017

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