Wanted: National POS Implementation and Support Specialist

In order to sustain its growth Posera is currently seeking an Independent Contractor to provide the required services outlined below on a full time equivalent basis for a six (6) month term. We invite interested Independent Contractors to send a quote to the attention of Tisa Pfefer at tpfefer@[url removed, login to view] for consideration.

Posera is seeking an Independent Contractor as a POS Support Specialist (Level 2), ensuring clients gain assistance in troubleshooting, getting answers, or solving problems managed through both phone and computer applications. The successful bidder will provide national on-site support including hardware and software installation, upgrades, and troubleshooting within the United States.

Required Services:

• Interact with Posera Customer Support Agents and Customer Support Team Leaders to work through current support issues during regularly scheduled conference calls;

• Regularly monitor the queue, assess team’s Open Cases, FU’s, NA’s – intervene when necessary to relieve the queue;

• Support an On-Call rotation with Posera Customer Support L2’s

• Be available for collaboration requests by phone and/or remote access, as needed and within reason

• Assist the frontline to find a solution, on an as needed basis, and ensure SLAs are maintained by providing such assistance

• Ongoing support and relationship management with named major accounts

• Perform troubleshooting through diagnostic techniques and pertinent questions

• Log all relevant information and communication

• Build and program POS systems (includes setting up hardware and customizing Maitre’D software as per customer’s requirements).

• Stage, repair, and test all hardware before installation including but not limited to PC’s, printers and routers before installation.

• Travel to client sites and perform on-site service and support when required

• Assist on projects as assigned and/or approved by supervisor

• Work with Posera customers and sales staff to meet customer’s requirements and deadlines

• Provide training for Posera customers and their staff in both large and small groups

• Communicate with Posera customers and management regarding schedule changes and project status

• Travel to Posera client sites and perform relevant on-site installations of POS systems and related services

• Other related tasks as required

Required Skills and Abilities:

• Knowledge of Maitre’D POS is considered a major asset

• Available to support the service and support rotation (Monday-Sunday shifts, no overnights)

• Able to travel within the United States to customer sites

• Strong knowledge of hardware and software installation, upgrades, and troubleshooting

• Outstanding communication, technical, listening, telephone and analytical skills

• Strong time management, organization, multi-tasking and problem-solving skills

• Team oriented attitude

• Attention to detail and initiative to follow through to resolve customer issues

• Advanced knowledge of company-supported applications, the ability to troubleshoot over the phone and the ability to learn and support new applications

• Able to type while speaking on the telephone

• Able to build relationships with internal and external customers and vendor partners

• Creative parameterization and problem solving skills

Company information

For company information please visit our website at [url removed, login to view]

Készségek: Ügyfélszolgálat, Installáció, Projektmenedzsment, Műszak ügyfélszolgálat

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A munkaadóról:
( 0 értékelés ) Canada

Projektazonosító: #15899048

7 szabadúszó tett átlagosan $34/óra árajánlatot erre a munkára


Hi, I have reviewed [login to view URL] & project requirements with the specified responsibilities. I understand you provide comprehensive POS solutions including hardware integration services and for th Több

$25 USD / óra
(1 Visszajelzés)

IT FLEX SOLUTIONS has focused exclusively on the Web Development/Designing projects with 10+ years of service. Our Web Development/Designing expertise has helped clients to create e-commerce, social networking, real-es Több

$25 USD / óra
(1 Visszajelzés)

Hi there? I am senior POS system Expert. I have rich experience in POS System for 4 years. it is no problem for me. Please contact me.

$41 USD / óra
(0 vélemény)

I am a very experienced developer and troubleshooter on POS systems. I am a team player that will help train others and I love solving the hard problems. I have more than 20 years of experience with Fortune 500 compa Több

$44 USD / óra
(0 vélemény)
$41 USD / óra
(0 vélemény)
$25 USD / óra
(0 vélemény)

Hi there, I’d like to be considered for your National POS implementation and support specialist position. I’m a good team player with a strong background in customer service, admin assistant, accounts and marketing. I Több

$38 USD / óra
(0 vélemény)