SalesForce Project for Mohamed O.

# We'd like to look for someone who knows salesForce well to enhance our setup to make the best use of it. The modules we cares the most are: 1) Live Chat 2) Email-to-case and web-to-case 3) Orders 4) Contacts # A few issues that we'd like to fix: 1. Omni-channel agent status frequently become offline 2. Prevent order related emails become Email-to-case 3. How to differentiate a resolved case visually from case list, similar to email read/unread? 4. How to get notification when user email to a resolved case? # Compare and recommend most suitable ERP system for us