Email message in response to a customer inquiry

In this scenario, you work for Ocean Marketing, a company that used to market the Avenger Game Controller. In 2011, a customer named Dave emailed Ocean Marketing inquiring about his order for two Avenger Game Controllers. An Ocean Marketing employee, Paul Christoforo, responded to Dave’s email with an ineffective reply, beginning an email exchange between the two men that was quickly published on the internet by Mike Kahulik, co-founder of Penny Arcade, a webcomic that focuses on video games and video game culture. Paul Christoforo’s lack of professionalism in the email exchange caused a great deal of negative publicity for Ocean [login to view URL] task is to write a response to Dave’s first email, a response that meets Dave’s needs, the kind of response that Paul Christoforo should have sent. Such a response would have eliminated the need for the further exchange of emails and would have prevented the subsequent negative publicity. Write your response in an email to me. Although you will send the email to me, write as if you are writing to Dave. .Read the following documents:Penny Arcade: Avenger Game Controller email exchangesAvenger: The Ultimate Gaming AdvantageKnow Your Memearticle: “Paul Christoforo Ocean Marketing Emails” Forbesarticle: “Avengers, Controllers and Games PR in the Wild West of the Superfan”