Hello,
I understand that for this position of Customer Service Representative, you are looking for someone who is a high-customer oriented person, strong in process improvement skills.... Overall, due to my strong background and achievements in successfully identifying gaps and creating efficiencies, I am confident I'll be able to succeed in this role you're hiring for.
- As a Help-desk Agent and Panel Support Services USA Specialist (Team leader) I have enhanced my ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism driven towards ensuring the highest level of customer care.
- I posses strong working knowledge of Software/Hardware connectivity, Technical troubleshooting, Microsoft Dynamics CRM, Microsoft Office Suite.
High Regards,
Rares Oltean