Hello.
We have teams that match all of your requirements, i can honestly say we are a great option for you guys. Our agents have great English, Spanish, No ACCENTS, awesome communication skills. We can find the right candidates for your project whether is inbound, outbound, telemarketing, sales, customer service, app setting, lead generation, tech support experience.
Do you supervise a team of very friendly customer care specialists?
Yes, we have a large number of supervisors and staff that control operations in our center
Are you able to provide customer care 24 hours a day and 7 days a week?
Yes, we already work in 24/7 customer service projects
Are you able to provide toll-free support to our clients in Canada and the United States?
Yes, we have access to any number in the world (really)
Do your staff speak great English and or French and or Spanish?
Yes, our staff speaks great English, Spanish and also french (the teams in charge of translations)
Please provide a detailed and well written outline of your services.
We are a big contact center with our own corporate building located in Mexico, just two hours away from the US. Agents in our center have lived in the US for more than 10 years (an actual requirement before being hired)
Our teams, processes, operations and transparency will always be our best reputation. We are committed to success.
Do you have access to toll-free numbers?
Yes
Are you able to follow-up with clients through ticket replies to orders?
Yes