Hi Jourdan Riley,
I see you are looking for a state of the art platform for ticketing, with multiple levels of approvals and access.
Each and every user will see the information according to their access level and user role.
Managers will be able to set an approval level of the tickets type when they create any.
The end users will be able to generate tickets, comment on them, create a ticket to support and request the ticket for approval.
This looks like a platform for school, college and or university teachers, who will request tickets and their administration will see the request and reject or approve it accordingly.
I would like to know if there is any business model for this platform, to earn?
Will it be used for commercial purposes?
The technology stack I would recommend is MEAN stack. (Mongo DB, Express JS, Angular JS, and Node JS) which will make this platform highly scalable and reliable.
I would also recommend getting mobile applications for the platform, as the number of mobile application users is greater than the web.
We are a perfect match for you.
Our team consists of, Designers, Developers, Quality Assurance Specialists, and Project Managers, having mid to senior level expertise who have hands on experience in website and mobile application development from just a portfolio website to huge platforms development.
Let;s get in touch to discuss this in detail.
Thank you.