Ticketing System

$2000-3000 USD

Lezárt

Kiadva ekkor:

körülbelül 5 évvel ezelőtt

$2000-3000 USD

Teljesítéskor fizetve

Hello, I am Jourdan Lim a Technical Analyst from Accenture. I'm currently looking for a team to develop a web-based ticketing tool for a cloud platform software that can handle multiple tickets/request objects with a database of users that can create, approve or edit said tickets, and send API calls with XML inputs automatically to the cloud software after approvals are given externally from users. It should have the following functions: 1. Allows regular users to create different request form (each request form will have different fields that may or may not be required to populate) 2. Field visibility can be controlled by admins. (Ex. Field: "Driver's ID" can be seen by User with status: Driver, but not User with status: Teacher) 3. Filters the users view based on their specified role (Ex. Regular User can only see their tickets, Manager can see tickets of users who are under him and can approve or reject tickets, Executive Manager can see tickets of users who are under his manager users, etc.) 4. A database that holds all the tickets and the user profiles. 5. A reporting system that allows the admins to pull a list of tickets based on category of request and fields (capable of the ff: 1)extract to an excel file, 2)send report via email and 3) view on the UI) 6. Can create an Approval Chain that requires certain users to "approve" the ticket before the ticket is resolved or reject the ticket. Then send an automated email to user if ticket is approved/rejected. 7. A commenting system on the ticket. 8. The capability to send emails automatically to the support team based on ticket severity and SLA and for users to do actions through email (Ex. press a button to trigger an event). 9. Send API calls to the system via Web Service (rest api, soap, etc.). [Removed by Freelancer.com Admin]

JavaScript

MySQL

Object Oriented Programming (OOP)

Software Architecture

Website Design

Projektazonosító: 18937794

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65 ajánlat

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Aktiválva: 5 évvel ezelőtt

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65 szabadúszó adott átlagosan $2 848 USD összegű árajánlatot erre a munkára

@leadconcept

Hi there, I have read everything carefully & understood the scope of this project, as you have nicely explained whole functionality. However, it would be really good, if you can initiate the chat & talk before finalising the cost & timeline. I have also discussed with my technical team lead to make sure that there are no issues, so we are good to go & ready to start this project immediately. Please let me know how do you want to proceed, as I can also give you our team high level understanding paragraph to make sure that we are both on the same page in terms of requirements understanding. Just so you know I am flexible in prices, as quality & long-term relationship is more important. Look forward to hearing from you. Regards, YK LEADconcept PS: Please let me know, if you want to see some of our recently designed/developed Websites.

$8 555 USD 70 napon belül

5,0

(122 értékelés)

9,2

@augurstech

Dear Employer, Greetings of the Day! Thanks for sharing your requirements with us. For your project scope, I would be really glad to let you know that you can hire from our team of skilled developers who will design and develop for you the required Ticketing System based on your shared requirements and expected workflow. It would be really nice if we can have a brief project discussion so kindly ping me on freelancer chat and share with us complete project specifications so that we can proceed further. Your attached project flow is very informative for us. Can you please also let me know do have any reference for the UI as well or any existing design you wish to follow. ABOUT TEAM We are a team of 45+ developers who are are well versed with latest technologies and their frameworks, E-commerce solutions/Api's ,database programming etc and have a wide range of experience in working with clients across the globe. We would love to work with you as well on long term basis Warm Regards, Sovi

$4 222 USD 65 napon belül

4,9

(221 értékelés)

9,1

@webbookstudio

Hi there. We are Ukrainian IT company and provide website design and development services. We have a huge experience in Blog Install, Graphic Design, PHP, HTML, JS, CSS, SEO, Website Design and WordPress. We are interesting in this project. Here you can check our portfolio https://www.freelancer.com/u/webbookstudio?w=f

$3 333 USD 30 napon belül

5,0

(349 értékelés)

8,8

@mingxiao2008

Hello, Dear How are you? I have read your project description and am ready for discussing with you about project for now. I have experienced in developing JavaScript, MySQL , OOP. I will work very hard and best for you. Best Regards

$2 000 USD 10 napon belül

5,0

(112 értékelés)

8,3

@searchtechnow

Hello Jourdan, We have gone through the requirements and the PPTX document shared by you and are interested in doing this project. We have understood the requirements. We have done numerous web based platforms for our global clientele and have the relevant expertise required to do this project for you. Please let us know when we can discuss a few details and proceed ahead. Thanks

$3 000 USD 10 napon belül

4,8

(367 értékelés)

8,5

@Champian

Hello, I have gone through your Ticketing System functionality and I can do it, it's Ticketing System. I am having more than 10+ years of experience in mobile app design and development Please message me so we can discuss more in details and move ahead Thanks Champian

$3 000 USD 30 napon belül

5,0

(145 értékelés)

8,0

@AwaisChaudhry

Hi there, I have checked the details I have great experience with Javascript, MySQL, Object Oriented Programming (OOP), Software Architecture, Website Design. Please start the chat so we can discuss this job more in detail. Thanks

$2 777 USD 10 napon belül

4,9

(109 értékelés)

8,3

@digitalaptech

Hello Jourdan Greetings of the day . I have gone through the job post and have understood the overview of our requirements and as being experienced we can provide you quality work and support on a long run . We are an "ISO 27001:2013" & "ISO 9001:2015" certified award winning Digital Agency with the following feathers on our hat, "India TOP 5000 Award", "Company Of the month on Silicon Magazine", "Fastest Growing IT Firm Award", "Featured in CIO Review" & "Intel FICCI BAF Award". Kindly go through our website to know more about our organization & our offerings. I will need to have a detailed discussion with you and hence will request you to come on a discussion where I can include my Technical team and we can make our concept clear . I will look forward to your reply , Kind Regards Kuntal Basu Roy

$3 055 USD 20 napon belül

4,9

(73 értékelés)

8,1

@Agiletechstudio

Hi there, Sir i read your initial requirements and i have some question regarding to your ticketing system project. please send me message so that we could discuss it further.

$2 055 USD 5 napon belül

5,0

(78 értékelés)

7,2

@kipdev13

Nice to meet you. I have good skills about Web development. I can finish your project nicely. Please contact me. Thank you very much.

$2 000 USD 10 napon belül

4,9

(126 értékelés)

7,0

@crtvecode

Question : Slide 4 : Text: If the ticket is not rejected, action will either be done by a separate team who will then close the ticket or an API will be made to the cloud platform and the ticket will be closed automatically. 1) I saw you typed "ticket is not rejected", it is "not accepted", correct? 2) you said "separate team", does the team have a separate login to close? 3) API is possible to close, you can call the API from any other source also 4) does the ticket has some time limit to close automatically. Your project is interesting, please reply to me to discuss more in detail. Thanks Rajavel

$2 000 USD 10 napon belül

4,9

(98 értékelés)

7,0

@ValueCoders

Hi There, I can do it very quickly & effectively. I'm having more than 9 years of app and web development experience. Looking forward to work with you! Thanks!

$2 777 USD 10 napon belül

4,8

(127 értékelés)

7,2

@shabdullah88

Hi Jourdan Riley, I see you are looking for a state of the art platform for ticketing, with multiple levels of approvals and access. Each and every user will see the information according to their access level and user role. Managers will be able to set an approval level of the tickets type when they create any. The end users will be able to generate tickets, comment on them, create a ticket to support and request the ticket for approval. This looks like a platform for school, college and or university teachers, who will request tickets and their administration will see the request and reject or approve it accordingly. I would like to know if there is any business model for this platform, to earn? Will it be used for commercial purposes? The technology stack I would recommend is MEAN stack. (Mongo DB, Express JS, Angular JS, and Node JS) which will make this platform highly scalable and reliable. I would also recommend getting mobile applications for the platform, as the number of mobile application users is greater than the web. We are a perfect match for you. Our team consists of, Designers, Developers, Quality Assurance Specialists, and Project Managers, having mid to senior level expertise who have hands on experience in website and mobile application development from just a portfolio website to huge platforms development. Let;s get in touch to discuss this in detail. Thank you.

$3 000 USD 40 napon belül

4,8

(15 értékelés)

7,2

@onkarkulkarni8

Hey Jourdan, hope you are doing great. I would like to present my company for your requirements. We are a software company in India. We are equipped with 35 developers in total (12 web Developers) with an average experience of 8 years. Please get in touch discuss more in detail and start with the work ASAP.

$2 900 USD 45 napon belül

4,9

(83 értékelés)

6,7

@DimaLinnik

Hello! My name is Dima Linnik. My main specialty is branding, app, and web design as well as supporting my clients for the long term! I also have a team of experienced front-end and back-end developers. Together we create large projects, sites on a turn-key basis. I will be glad to help you!

$3 000 USD 30 napon belül

4,9

(17 értékelés)

6,3

@ludiac

Hi there, This is a really interesting project for us. High-level requirements are clear and we can proceed with discussions in more detail and get the requirements finalized. Looking forward to work with you. Thank you!

$2 777 USD 30 napon belül

4,9

(23 értékelés)

6,1

@adicoman

Hi, I am very interested to work on your project. I have 17+ years experience in Web Development using a large variety of programming languages, frameworks, database architecture, APIs, CRMs, ERPs, mobile development, web design, development tools. There are more then 1000 projects(small/medium/high complexity) successfully implemented and few of them related with yours can be seen on my freelancer.com portfolio. * * Note that my bid is relative and will be adjusted after detailed estimation of implementation effort/coast ** Let's start our collaboration by sending me all details in a written document which will be used as reference during project implementation Thank you! AdiC

$2 972 USD 30 napon belül

5,0

(58 értékelés)

5,9

@devaniumesh

Hi there, I have shown your presentation about Ticket System. I am ready to start your project by today. Technology used to develop ticket system : PHP or CodeIgniter Database will be MySQL Send me message to discuss more. Thanks, Umesh Devani

$2 777 USD 60 napon belül

5,0

(36 értékelés)

5,0

@germancasais

Hello, I can help you. I have more than 10 years of experience in website design and development over HTML, CSS, Bootstrap, Javascript, jQuery, AJAX, Angular, PHP and MySQL technologies. Thanks, regards.

$2 000 USD 30 napon belül

5,0

(11 értékelés)

4,9

@pujaroy22

Hello Jourdan, Greetings of the day!! I can build your Ticketing System as per your needs. - Allows regular users to create different request form, - Field visibility can be controlled by admins, - Filters the users view based on their specified role, - A database that holds all the tickets and the user profiles, - A reporting system that allows the admins to pull a list of tickets based on category of request and fields, - Can create an Approval Chain that requires certain users to "approve" the ticket before the ticket is resolved or reject the ticket, - A commenting system on the ticket. - The capability to send emails automatically to the support team, - Send API calls to the system via Web Service. Please reply so we can discuss and start work soon. Thank you.

$2 468 USD 8 napon belül