Otupus profilképe
@Otupus
Philippines zászlaja City/municipality, Philippines
Tagság kezdete: 2017. május 29.
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Otupus

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Hi there, my name is Karl and I have seven years experience being a Team Manager on a BPO company and been with the following accounts T-Mobile (in voice) Dell US & UK (in voice) Barclays Fraud ( Back Office) and Circularity (Health care) and now a full time freelancer I can and will deliver great result with a process that's timely, collaborative and at a great value for clients. Skills that I offer: • Delivering quality customer service • Taking Escalation call • Chat support • Online Arbitrage • Technical trouble shooting (Dell PC) • Lead Generation • Sales Management • Sales Navigator • Microsoft Outlook • Microsoft Excel • Microsoft Word • Hype forum expert • Product listing I will communicate with you always for a better understanding of our workflow and I am very patient man with great communication skills and ready to start working on your projects. Let's create awesome works together!
$5 USD/hr
0 vélemény
0.0
  • N/ATeljesített megbízások
  • N/AKöltségvetésen belül
  • N/AMegadott időn belül
  • N/AIsmételt megbízási arány

Portfólió

Legutóbbi vélemények

Nincs vélemény.

Tapasztalat

Team Manager Barclays Fraud

Aug 2016 - Apr 2017 (8 months)

Handled a team of 15 agents and responsible on providing weekly coaching, creating action plan on hitting the goal, includes admin tasks and basic payroll.

Team Manager Dell US & UK

Apr 2015 - Aug 2016 (1 year)

Handled a team of 15 agents and responsible on providing weekly coaching, creating action plan on hitting the goal, includes admin tasks and basic payroll.

Resolution Specialist Dell US

May 2014 - Apr 2015 (11 months)

Handled a team of 15 agents and responsible on providing weekly coaching, creating action plan on hitting the goal, includes admin tasks and basic payroll.

Technical support

Jan 2014 - May 2014 (4 months)

Tasks includes answering calls and following up with the customers to insure resolution

Assistant Team Manager T-Mobile

Sep 2011 - Jun 2013 (1 year)

Handled a team of 15 agents and responsible on providing weekly coaching, creating action plan on hitting the goal, includes admin tasks and basic payroll.

OJT

Jan 2007 - Feb 2011 (4 years)

Nursing care, First aid, Nursing intervention, Nursing assist and all other hospital/clinical related task

Tanulmányok

BS Nursing

2008 - 2011 (3 years)

IT

2005 - 2006 (1 year)

Képesítések

Excel (2015)

ALORICA formerly known as EGS

Basic and advance Excel certification

Lead first (2015)

ALORICA formerly known as EGS

Team Lead skill, coaching techniques

Coaching essentials (2015)

ALORICA formerly known as EGS

Coaching techniques and right approaches for different kinds of employee

Top 3 Team Manager year 2016 (2016)

ALORICA formerly known as EGS

Top 3 Team Manager year 2016 US & UK combined

Hitelesítések

  • Csatlakoztatva a Facebookhoz
  • Előnyben részesített szabadúszó
  • Igazolt fizetés
  • Telefonon elenőrizve
  • A személyazonosság hitelesítve
  • Igazolt e-mailcím

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