Deepika A.

6+ years of customer service experience with international companies. I've extensive experience in customer service, fraud analysis, documentation. Chat support, email support, and social media engagement. I am excellent in my job that I have always met the expectations of my client. I have always been a problem solver and have a proactive approach. Customer Support for IoT devices - Handing ticket support - Appointment scheduling for live recording of the signals - Bug reporting - Editing codes in PyCharm - Understanding JSON to provide better support - Studying temperature graphs, geofencing radius, schedules, and complex combinations - Recording signals to add new remotes to the database - Coordinating with the development team to add more functionalities - Creating FAQ and SOP's for the website and internal explanation of the features Shopify/Magento/Woocommerce - Virtual Assistant - create workflows, processes and formulate effective actions plans to combat the concerns in the business - create reports about shipments, escalate shipping issues, handle return/exchange - send invoice and tracking orders - process orders and refunds - report stolen/missing shipments and damaged items - Process reship - Coordinate with the courier - Handle chargeback/disputes Billing - Issue refunds - Process credits - Billing inquiries - Billing Explanation - Discounts/Gift cards Order Processing - Dropified - Shopified app - Shipstation - Dsers - Oberlo - Manual uploads to third party shipping carriers Work Order Entry - Technician booking - Create shipments - Basic data entry - Maintaining google docs and spreadsheets - Calendar management - Add codes to balance the services of the customers Technical Support - Troubleshoot cable, and internet over the chat and email - troubleshoot IR codes and error messages for AC remotes Supervisory Level - Manage the performance and behavior of 15-20 agents in a team - Responsible for training and maintaining quality - Creating SOPs - Writing technical documents Feel free to connect, we're just a message away :) Let's chat and build our healthy business relations.