Build a App/Software + ecommerce + Customer Portal

We are a small cell phone, computer, tablet and TV repair shop and sales.

We are looking for a someone to work with us on this project.

We want start with a very small project. Learn with it and grow together.

1. Repair and Service Ticket Tracking

Bring customers from appointments, quotes, or walk-ins directly into a check-in process that combines customer, equipment, issues, diagnostics, and sales together in a workflow

• Add customers and equipment for repair

• Use checklists or integrated diagnostic tools to capture equipment condition

• Suggest service, parts, and retail to your customer on the fly

• Capture customer confirmations with electronic forms and signatures

• Collect deposits and any other required information

• Track all tickets in the Queue based on status and priority.

• Quickly view what’s important to techs, sales reps, and management.

• Easily search your Queue for any ticket, anywhere.

• Transfer tickets or easily check one in and get to work.

• Assign and track techs to each ticket

• Easily search or scan to add labor and parts

• Capture technician notes and resolutions

Customer Communication:

• Illustrate diagnostic results to customers through tablet app

• Present customer with service recommendations and price for approval

• Provide real-time updates on repair status using Website customer portal

• Automatically send emails and texts based on rules you create

Appointments:

• Manage appointments in an intuitive calendar experience

• Note pre-sale customer information

• Send automated notifications to your appointment contacts

• Convert Appointments that show up to live tickets

2. Ecommerce website + Customer Portal.

- Regular ecomerce website

- Schedule Appointments

- Customer Portal (repair follow up)

Webdesign Grafikai tervezés

Projektazonosító: #23205683

A projektről