Write a Technical Report

ITIL

ITIL is a MNC Company ticketing Process while using the Computer peripherals and datacenter

This Makes the user and technical supporters esay and good

By this we can control the users,Technical Supporters who is using desktop,servers,switches ,Routers and other application devices.

This Ticketing tool is very good for MNC company( LTD and PVT Ltd) who has more than 1000 and above [url removed, login to view] ticketing tool is not for who has less than 100 employees in the company.

In the MNC their is a role of Technology department who handle this ITIL process in this their is:

1) IT helpdesk 2) IT Servicedesk 3) Asset management 4) Remote Support Management 5) Floor Support Management or Technical Support Management 6) Server Support Management 7) Network Support Management 8) Servive Report Management 9) Incident Management 10) SLA Management.

This all are the process of ITIL.

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Projektazonosító: #15564123

A projektről