• 13 solid years in the call center industry / BPO.
• Experienced in handling both Inbound/outbound sales and customer service accounts. Phone, Chat and Email.
• Supported different types of businesses like financial, telecommunications, publishing, mortgage, insurance, TV shopping, and sports betting site.
• Have done different roles/office functions: Sales Rep, CS Rep, Quality Analyst, Language Coach, Product Trainer, Recruitment, and Training & Quality Manager.