Mary Rose B.

Experienced and meticulous professional proficient in a range of software applications including Microsoft Office, Canva, Photoshop, Capcut, and AutoCad. Specializing in graphic design and video editing, I bring a keen eye for detail and precision-focused approach to every project. With a knack for problem-solving and adaptability, I excel in managing time effectively to deliver high-quality results. My interpersonal skills, particularly empathy, ensure seamless collaboration and client satisfaction. Let's work together to bring your vision to life! Health Operations New Associate Accenture October 2022 – January 2024 Managed intake and prepared prior authorization requests for clinical and pharmacy reviews. Determined member eligibility and plan benefits. Conducted prior authorization reviews, data entry, and adhered to turnaround times according to client requirements and standards. Customer Service Associate Accenture January 2020 - October 2022 Managed customer accounts, utility billing, adjustments, and service requests. Handled customer inquiries about electrical and gas consumption, leaks, and service requests. Communicated effectively with customers and co-workers, demonstrating strong problem-solving skills. Service Engineering Associate Domino’s Pizza Philippines July 2019 – December 2019 Provided administrative support to engineering staff. Reviewed accounting records and coordinated activities of contractors for construction projects. Facilitated communication between different departments to ensure smooth project operations. Technical Support Net Pacific Inc. July 2017 – March 2018 Organized documentation and troubleshooted computer problems onsite. Responded to engineers' inquiries, attended meetings with clients to diagnose hardware problems, and installed and configured devices and applications for building management systems.