Nipun S.

• Spearheading the end-to-end Strategic Planning & Leadership, Cloud Operations, IT Infrastructure Management, Service Delivery Management, Escalation Management, Performance Management, Liaison & Coordination, Employee Engagement & Retention, Training & Development and People Management • Resolving Infrastructure related issues which includes over 300 Windows Machines (Physical & Virtual) hosted in on-premise and Azure platforms • Core member of CloudOps Team; managing a large customer base hosted on Azure & On-Premise • Offering complete assistance to the teams in successful delivery of services in customer environment • Managing VIP Customers and their respective environments to ensure there is no downtime involved