Veronica B.

Hey there, I'm Veronica, and below you'll find a rundown of my expertise and experience. Customer Care and Management: I've been in the customer service game for over 11 years. Whether it's leading frontline teams or smoothing out escalations, I've always aimed for top-notch customer experiences. Being fluent in three languages—Maltese, English, and Italian—has definitely come in handy, helping me connect with all sorts of clients and customers. I was all about platforms like Zendesk and Salesforce, making sure communication was smooth sailing and reports were spot-on. Personal Assistant and Administrative: As a personal assistant with extensive experience in setting up calendars, organizing meetings, and providing full executive assistance, I've played a pivotal role in ensuring organizational efficiency. This has involved creating insightful KPI reports for strategic planning, facilitating seamless meeting operations through accurate minute-taking, and maintaining a vibrant online presence through social media management and website updates. Moreover, I've optimized purchasing processes, managed inventory using tools like Shireburn SFM, and provided leadership in the Aftersales department, overseeing technician scheduling and customer contract planning. These diverse responsibilities have contributed significantly to the overall success and growth of the organization. Etsy and SEO: I've got a decade's worth of Etsy experience under my belt, complete with a string of five-star reviews. Plus, I'm well-versed in the world of print-on-demand, having worked seamlessly with platforms like Printful and Printify. I know the ins and outs of integrating print-on-demand with Etsy, from setting profit margins to creating packing slips and creating eye-catching product mockups. Whether it's using Canva, Photoshop, or even Midjourney for backgrounds, I've got you covered. While I've put my own shop on hold for now to dive into courses on SEO, content writing, and web development, I'm eager to bring my expertise to your project. Even though I work full-time, I can commit to dedicating 10-20 hours per week to our collaboration, carving out focused time during the week and putting in extra effort on weekends. Flexibility is a big priority for me.