Almendra D.

PROFESSIONAL EXPERIENCE: Publications Specialist/Tech Writer From: 02/08 To: Present * Writing and posting of Process, Procedures, work instructions according with ISO 20000. * Accesses Data Base Management of the Network Services employees. * Auditing and update of Networking diagrams. * Administration and monitoring of the Cisco certifications database. * Administration of the ISO 20000 Training for the Network Services employees. * Interpretation and analysis of different documents like guidelines. * Performance of ISO 2000 Internal Audits. Functional Experience: Technical English use, Technical writing use. Tools: Internet explorer, Microsoft Office, Microsoft Outlook, Microsoft Access, Microsoft Excel Data Analyst From: 07/07 To: 02/08 * Update, checking and analysis of the catalog information for automotive parts with different programs and software provided by the client to further publication. Also taking decisions about the veracity of the information itself. * Interpretation and analysis of different documents like guidelines. Functional Experience: Technical English use, Technical writing use. Tools: Internet explorer, Microsoft Office, Microsoft Outlook, Microsoft Access, Microsoft Excel Tech support Agent From: 11/06 To: 07/07 * Tech support for US customers, Hewlett-Packard Laptops. * Documentation of all the call events, procedures, solutions, etc. Functional Experience: Technical English use, Technical writing use. Tools: Internet explorer, Microsoft Office, Microsoft Outlook. Technical Documentation From: 10/05 To: 11/06 * Update of Maintenance Publications(Airplanes Maintenance Manuals) * Interpretation and analysis of different documents and drawings. Functional Experience: Technical English use, Technical writing use, Tools: Internet explorer, Microsoft Office, Microsoft Outlook.