Laichelle I.

I have been working as Customer Service Representative at Alorica MJ Plaza Makati Philippines for 9 months in Amazon Account and now developed impeccable phone manners and an ability to deal with distressed customers. I've to Handle 90+ calls daily with duties including signing up a new customer, presenting product information, processing refunds, replacement and cancelling orders. And I'm included to the top 12 out of 150 agents who got converted for regular employment. I am accustomed to working on multiple projects and can offer new ideas to help your company grow and surpass all goals and objectives. Possess basic proficiency in Microsoft Word, Microsoft PowerPoint and Microsoft Excel. I'm motivated to achieve and maintain customer satisfaction and contribute to company success. Willing to be self trained and figure things out whenever possible. Eyeing for stable and long term job.