Hossam G.

I have several years of customer service experience over the phone and online dealing with US & UK customers in financial advisor service, I started out as a CSR, then got promoted to Team Lead position and trainer coordinator. My main responsibilities include ensuring my team meets the client's Key Performance Metrics and Service Level Agreements, keep the team motivated, provide coaching and feedback and take escalated calls I'll treat your work like I treat my own because I realize how important it is to you My work Skills: Customer Service "phone, email, ticket and chat support" Employees training & coaching RecruitmentQuality assurance General Arabic to English/English to Arabic Translation Admin : VA, Project management Data Entry : PDF to Excel or word conversion General English/ Arabic Transcription Software skills : PBX phone system CRM Apps like : instant relief CRM & Zendesk Ms Office ICDL : Word - Excel Communications app : Skype, Google hangout, zoom & Dropbox