Writing for Customer Service Related Questions

Hi, I am paying $10 for these 5 questions. Each question must have 50-100 words answer or decent paragraph. You are allowed to copy from anywhere online. (1) If you identified a need for changes/ improvements to customer service strategies, to whom would you report this and in what format might the report be made? (2) You have been asked by senior management to report on changing customer needs and to compare changes in customer satisfaction. Explain how you would go about doing this, how you would access the necessary data and the reporting procedures you should follow. (3) How can an organisation encourage customer awareness/ focus on employees like cleaners, maintenance staff, storekeepers and pay administrators, whose work never brings them into contact with external customers and what benefits should flow on from making all staff more aware of the link between their work and the customer? (4) What factors must be taken into consideration when identifying and allocating the budget resources needed to fulfill customer service objectives? (5) Complete the following problem-solving exercise: Jeff works in the IT department of a large financial management organisation. He has no contact at all with external clients. He is a computer whiz with exceptionally good technical knowledge. His communication, interpersonal and service skills are poor, but as long as everyone leaves him alone to do his job he is happy. He considers that his role is simply to ensure that the databases and other technical applications in his section operate efficiently, in spite of the fact that others in the organisation do not know how to use the systems properly. As far as he is concerned, customer service is not his responsibility at all. There are people in the organisation who are employed to provide face-to-face service because they are good at it. ==> a. What is wrong here – with Jeff’s attitude and with the organisational system? ==> b. How is this likely to impact on other employees, on the supplier-customer chain and on the organisation’s outcomes? ==> c. What do you think the root causes might be? ==> d. How can these problems, in your opinion, be overcome?