Product Data Entry & Customer Service Specialist

We are seeking a detail-oriented and customer-focused Product Data Entry & Customer Service Specialist to join our team. In this role, you will be responsible for accurately inputting product information into our database and providing exceptional customer support to ensure a seamless shopping experience. You will work closely with the inventory management, marketing, and customer service teams to create and maintain informative and visually appealing product listings that drive sales and customer satisfaction. Key Responsibilities: * Accurately input product details, including descriptions, specifications, and pricing, into the company's database, ensuring all information is up-to-date and error-free. * Upload high-quality product images, ensuring they are properly formatted, sized, and optimized for web display. * Collaborate with the inventory management team to ensure product information and stock levels are accurate and synchronized across all platforms. * Work with the marketing team to create engaging and persuasive product descriptions that highlight key features and benefits, adhering to the company's branding guidelines. * Address customer inquiries and concerns related to product information, order status, or other issues, providing prompt and professional support. * Conduct regular reviews of product listings to identify and correct errors, inconsistencies, or outdated information. * Monitor and update product categories and tags, ensuring products are easily searchable and discoverable on the website. * Assist with the development and implementation of data entry processes, guidelines, and best practices to improve efficiency and accuracy. * Maintain a strong understanding of the company's products, industry trends, and customer preferences to inform the creation of effective product listings and provide informed customer support. * Perform additional data entry tasks, customer service duties, and projects as needed. Qualifications: * High school diploma or equivalent; college degree preferred. * Previous experience in data entry, e-commerce, customer service, or a related field. * Strong attention to detail and accuracy, with excellent data entry skills. * Proficient in Microsoft Office Suite, particularly Excel, and familiarity with database management systems. * Basic knowledge of image editing tools, such as Adobe Photoshop or Canva. * Strong written and verbal communication skills, with the ability to create compelling product descriptions and provide exceptional customer support. * Ability to work independently and as part of a team, managing multiple tasks and deadlines. * Knowledge of the company's industry, products, and customer preferences is a plus. If you are a detail-oriented and customer-focused individual with a passion for providing accurate product information and top-notch customer support, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of creating an exceptional online shopping experience for our customers.