Seamless Omnichannel chat platform SaaS

$3000-5000 USD

Lezárt

Kiadva ekkor:

3 hónappal ezelőtt

$3000-5000 USD

Teljesítéskor fizetve

I'm looking for a talented developer or team to craft an omnichannel chat platform designed to streamline communication by integrating it with our existing cloud call center software as a service (SaaS). Our goal is to enhance customer support and engagement by incorporating multiple communication channels into a single, unified interface. **Key Integrations:** - **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels. - **Features:** Essential features we're looking for include: - **File Sharing:** Ability to share documents, images, and videos across all channels. - **Chat History:** Seamless access to previous conversations for context and continuity in customer support. - **Chatbot Integration:** Capability to integrate AI chatbots for automated responses and assistance. **Ideal Skills and Experience:** - Experience with API integration for WhatsApp, Facebook Messenger, email, SMS, and PBX systems. - Proficient in developing chat platforms with functionalities such as file sharing, maintaining chat history, and integrating AI chatbots. - Strong understanding of omnichannel communication strategies and how they benefit customer service. - Ability to design intuitive and user-friendly interfaces for both customer and agent sides of the platform. **Project Objective:** The primary objective is to create a platform that not only simplifies communication between customers and support agents but also enhances the overall customer service experience by making it more interactive, responsive, and accessible through their preferred channels. This project requires someone who is not only technically proficient but also innovative and forward-thinking to ensure the platform is scalable and future-proof. I look forward to working with a freelancer or team that shares our vision for transforming customer service interactions.

Projektazonosító: 37748963

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Aktiválva: 2 hónappal ezelőtt

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56 szabadúszó adott átlagosan $5 283 USD összegű árajánlatot erre a munkára

@mak94pk

Hi, I have read your job post details and i am interested in joining your project. Our main tech stack language is javascript and we have working expereience of working on it's all frameworks including React, Angular, Node, Express, Typscript, Vue, Next, Dart, Nuxt and others. We have build 100+ applications based on above languages so far and we have 8 years of continuos working experience with them. You can review my profile here: https://www.freelancer.com/u/mak94pk Here detailed information about our company, our portfolio, and the client's recent reviews. Let’s jump on an initial 10-minute call (free of charge), so that we can discuss your project in more detail and identify how my skillset will work best for you and provide immense value to your organization as well. Best Regards, Muhammad Ashar Khalid

$4 000 USD 7 napon belül

5,0

(146 értékelés)

8,2

@ashok1984

Hello Mahmoud B., After carefully reviewing your project description "Seamless Omnichannel chat platform SaaS", we believe that our team is exceptionally suited for this job. We have very good expertise in your mentioned skills i.e. CRM, Node.js, PostgreSQL, React.js, Web Application and that's why I believe that we can work on your project efficiently. Feel free to inform us if you need any additional information. Also, let's connect to understand your requirements in more details, and bring your vision to life. Best Regards Ashok Sharma CEO at EMIQ TECH

$4 100 USD 60 napon belül

4,9

(53 értékelés)

8,2

@leadconcept

Greetings Mahmoud, Can you please explain if you want to integrate 3rd party Chat or you want to develop your own customized chat? How you want to monitor Facebook integrations and which Ticket Management system integration is required? an you please explain which call APIs integration is required and provide all 3rd party APIs details which you want to integrate? After analyzing overall requirements of your project, I don't see any technical hurdles delivering this successfully but I wanted to talk to you about your selected budget. Would you be flexible in your selected budget or it is your maximum budget? I am not sure how you selected this budget range on Freelancer website, because cost of any project is based on the overall features/functionality. However, If you are not flexible in your budget, then no problem and I respect it. Please initiate the conversation thru' message board for quick response & one-on-one communication, as I am online most of the time or we can also schedule a video call. You may ignore the bid amount for now, as we still need to discuss & ask questions. Look forward to hearing from you. Regards, Yasir LEADconcept PS: Please let me know, if you want to see some of our recent portfolio.

$5 000 USD 80 napon belül

5,0

(5 értékelés)

6,7

@iramrao

I have vast experience in developing omnichannel chat platforms and integrating them with existing cloud call center software as a service (SaaS). With my 10+ years of experience in development, I have successfully integrated messaging platforms like WhatsApp, Facebook Messenger, email, and SMS. I have also worked on PBX system integration to bridge voice call capabilities with digital communication channels. Furthermore, I have a strong understanding of omnichannel communication strategies and have developed chat platforms with essential features such as file sharing, chat history access, and AI chatbot integration. My expertise lies in designing intuitive and user-friendly interfaces for both customers and agents. I am dedicated to transforming customer service interactions and ensuring an interactive, responsive, and accessible experience. My technical proficiency combined with my innovative and forward-thinking approach makes me an ideal candidate for this project. Please review my profile for feedback and portfolio to validate my skills. I would appreciate the opportunity to discuss the project details further.

$4 000 USD 7 napon belül

5,0

(4 értékelés)

6,4

@MushtaqMagri

I am aware that your primary objective is to not just streamline but automate aspects of customer support with AI chatbots - and to provide a better customer experience, and I am highly capable of doing just that. I have successfully integrated AI Chatbots in previous projects and have consistently exceeded client expectations with user-friendly designs for enhanced communicability.

$5 000 USD 45 napon belül

5,0

(4 értékelés)

6,1

@DIGITALJOY

Hello, We are a team of skilled and experienced freelancers specializing in chat platform development and cloud integrations. We were thrilled to read about your project seeking to build an omnichannel chat platform seamlessly integrated with your existing cloud call center SaaS. We possess the perfect blend of expertise to meet your needs: Deep API Integration: Proven experience integrating with WhatsApp, Facebook Messenger, email, SMS, and PBX systems. Feature-Rich Platform: Expertise in building chat platforms with features like file sharing, chat history, and chatbot integration. Omnichannel Mastery: A strong understanding of how omnichannel strategies transform customer service. Intuitive Design: Skilled in crafting user-friendly interfaces for both customers and agents. Beyond technical proficiency, we are innovators and forward-thinkers. Here's why we're the ideal team for this project: Dedicated Collaboration: We work closely with clients, ensuring clear communication and alignment with your vision. Agile Methodology: We adopt an iterative approach, delivering milestones for your timely feedback and refinement. Cost-Effective: As a freelance team, we offer competitive rates compared to agencies, maximizing your project budget. Let's schedule a call to discuss your project in detail and how we can bring your vision to life. Regards, Arun

$4 600 USD 40 napon belül

5,0

(3 értékelés)

5,8

@logicpowered

Drawing on over 5 years of experience at Logic Powered Solutions, my team and I are eager to take on your project and revolutionize your customer service interactions. Our expertise in API integration for multiple messaging platforms, including WhatsApp and Facebook Messenger, aligns perfectly with your need to unify diverse communication channels into a single, user-friendly interface. Furthermore, our proven record in developing chat platforms that include features such as file sharing and integration of AI chatbots will bring tremendous value to your project. The end result will be a platform that streamlines communication for both customer and agent sides while enhancing their capabilities. This really cannot be overstated - working seamlessly across different platforms is crucial in multitasking and optimizing efficiency for service agents. Finally, our commitment to the quality of our work guarantees a future-proof and scalable solution for you. We prioritize understanding business needs and designing solutions accordingly. Your satisfaction is paramount to us and we'll ensure the final product doesn't just meet but exceeds your initial expectations. Let's collaborate to create a transformative chat platform that harnesses technology brilliantly for seamless omnichannel engagement. Don't miss out on this opportunity to transform your customer service!

$4 000 USD 7 napon belül

4,9

(17 értékelés)

5,9

@CPKhandal

Dear Mahmoud B., We, at Chhatrapati, with over 10 years of experience in Node.js and React.js, have thoroughly reviewed your project requirements for a seamless omnichannel chat platform SaaS. We are confident in our ability to deliver this project with perfection. Our team has extensive experience in CRM development and integrating various communication channels, such as WhatsApp, Facebook Messenger, email, and SMS. We understand the importance of integrating these channels into a unified interface to streamline communication and enhance customer support and engagement. We have successfully developed similar projects in the past, incorporating features like file sharing, chat history, and chatbot integration. Our expertise in API integration for various messaging platforms and PBX systems ensures seamless connectivity and efficient communication. We are excited about your project and would like to connect with you in the chat to discuss more details and gain a deeper understanding of your requirements. This will help us tailor our solution to your specific needs and deliver a product that exceeds your expectations. We believe that our technical proficiency, innovative approach, and commitment to excellence make us the perfect fit for this project. We look forward to the opportunity to work with you and transform your customer service interactions. Thank you for considering Chhatrapati. We are eager to discuss your exciting project further. Best regards, Chhatrapati

$4 000 USD 60 napon belül

5,0

(4 értékelés)

4,7

@dexterllait

Hello, How are you? I am a senior developer with extensive experience in API integration and CRM solutions. I am confident that my skills in Node.js and PostgreSQL will enable me to effectively craft the omnichannel chat platform you are looking for. My previous experience in developing seamless communication systems and integrating chatbots will also be beneficial for this project. I believe I can achieve the goal of streamlining communication and enhancing customer support through my expertise in building cloud-based SaaS solutions. Regards, Dexter.

$5 000 USD 7 napon belül

5,0

(6 értékelés)

4,5

@mohsinalizafar

Hi, I am excited to submit my proposal for the development of your omnichannel chat platform. With a team of talented developers, we are well-equipped to craft a solution that integrates seamlessly with your existing cloud call center SaaS to streamline communication and enhance customer support and engagement. Key Integrations: We will integrate messaging platforms such as WhatsApp, Facebook Messenger, email, and SMS, along with PBX systems to bridge voice call capabilities with digital channels. Essential features including file sharing, chat history access, and chatbot integration will be incorporated to provide a comprehensive solution. Ideal Skills and Experience: Our team has extensive experience in API integration for various messaging platforms and PBX systems. We are proficient in developing chat platforms with advanced functionalities and integrating AI chatbots. With a deep understanding of omnichannel communication strategies, we ensure optimal customer service outcomes. Our design expertise ensures intuitive and user-friendly interfaces for both customers and agents. We are committed to delivering a scalable and future-proof solution that aligns with your vision for transforming customer service interactions. We look forward to the opportunity to collaborate with you and bring this project to life. Warm regards, Mohsin Ali.

$4 000 USD 7 napon belül

5,0

(1 értékelés)

3,9

@ITSolution24x7

Hello Mahmoud B, Our experienced team excels in API integration and chat platform development, ensuring a unified interface across various communication channels. With expertise in API integration for messaging platforms like WhatsApp, Facebook Messenger, email, and SMS, we'll bridge voice call capabilities with digital channels. Our focus is on smooth file sharing, chat history access, and chatbot integration for automated assistance. We're adept at designing intuitive interfaces for both customers and agents, prioritizing omnichannel communication strategies to simplify interactions and improve customer service. Before proceeding, we'd like to discuss specific feature preferences and customizations you have in mind. Let's chat further to explore your requirements and tailor a solution to your needs effectively. Best regards, ITSolution24x7

$4 000 USD 7 napon belül

5,0

(1 értékelés)

2,7

@pixxelu16

With a solid background in web development, particularly in the areas of Node.js and React.js, I am confident that I can create the powerful omnichannel chat platform you're seeking. My experience with API integrations for various messaging platforms such as WhatsApp, Facebook Messenger, email, and SMS aligns seamlessly with your project goals. Moreover, I am skilled in developing and integrating AI chatbots for automated responses - a capability that you have deemed essential for your platform. Innovation is at the heart of my approach to problem-solving. Anticipating future requirements and potential scalability for such platforms is critical, and I am no stranger to this aspect. My expertise includes creating intuitive and user-friendly interfaces that can proficiently handle multi-channel exchanges, file sharing, and maintaining chat history - all functionalities vital to our endeavor. Above all, my commitment to quality and understanding the significance of robust customer support make me the ideal candidate for this project. Let's collaborate to transform customer experience while ensuring seamless communication across their preferred channels! I'm ready to lend you my expertise and answer any questions or concerns you may have along the way.

$8 500 USD 7 napon belül

4,4

(1 értékelés)

3,2

@MilosDelic0203

Dear Mahmoud B., I hope this message finds you well. I have carefully reviewed the project requirements for the development of a seamless omnichannel chat platform SaaS. With my 9+ years of experience in Node.js and React.js, I am confident that I can deliver this project with perfection. I have thoroughly read the project description and understand the importance of integrating various communication channels into a unified interface to enhance customer support and engagement. I am well-versed in API integration for platforms such as WhatsApp, Facebook Messenger, email, SMS, and PBX systems. Additionally, I have expertise in developing chat platforms with features like file sharing, chat history, and AI chatbot integration. I would love to connect with you in a chat to discuss your exciting project in more detail. By collaborating closely, we can ensure that the final product meets your expectations and provides an exceptional customer service experience. Thank you for considering my proposal. I look forward to the opportunity to work with you. Best regards, Milos Delic

$5 000 USD 7 napon belül

2,2

(2 értékelés)

2,0

@pinkeegupta

Hi I have read your requirement and I am sure I will be able to help you. Please message me so that we can have a detailed discussion. I have 8+ years of combined experience in Web designing & development, and other software development and have expertise in PHP and its framework CodeIgniter, JS frameworks React.js & Angular js and Node.js, AWS and also Java and its framework spring boot. Please come to chat for further discussion. Regards, Anju Logical Soft Tech Pvt. Ltd, Indore(M.P)

$4 000 USD 60 napon belül

0,0

(0 értékelés)

0,0

@devitmd98

Dear Client. Have read your job description carefully, and it's very interesting job for me. Always provide clean and well-structured code, with detailed specifications. So my product is easy to analysis, scale for even other junior developers. Promise only the top quality, fast turnaround, and great communication. You will be reported with the intermediate deliveries and project status everyday, and you will be able to take control over the whole progress. Whether it is a small or big project, I will always be aware that they are highly important to the client and I will do my best. Please feel free to contact with me. Thank you.

$4 000 USD 7 napon belül

0,0

(0 értékelés)

0,0

@sagar12222

Leveraging my expertise in a wide range of programming languages- JavaScript, PHP, HTML(5), CSS(3), and REACT.js- I offer a comprehensive skillset for building your seamless omnichannel chat platform. I have significant experience in API integration, making me well-equipped to link your existing cloud call center SaaS with popular messaging platforms like WhatsApp, Facebook Messenger, email and SMS. Additionally, I'm proficient in creating file sharing systems that facilitate the exchange of documents, images, and videos across all channels.

$4 000 USD 35 napon belül

0,0

(0 értékelés)

0,0

@yasirk1979

Hi Mahmoud, Could you provide more details about the specific requirements or expectations for the PBX system integration to bridge voice call capabilities with digital communication channels? Are there any particular security considerations or compliance requirements that need to be addressed during the development of this omnichannel chat platform? I will leverage my experience in API integration to seamlessly integrate messaging platforms such as WhatsApp, Facebook Messenger, email, and SMS. Additionally, I will ensure smooth PBX system integration to bridge voice call capabilities with digital channels. I am eager to bring my technical proficiency and innovative thinking to this project, ensuring the creation of a scalable, future-proof omnichannel chat platform that aligns with your vision for transforming customer service interactions Bidding amount is not fixed we can negotiate budget via chat. Please start chat to work together.I can start work immediately . sincerely, Muhammad Abrar PS: Portfolio can be shared on your request thru' chat

$4 000 USD 30 napon belül