Technical support

Mil-Tek USA is the leading supplier of unique and innovative recycling and trash compaction technology nationally. Our corporate office is in Sterling, Virginia. We provide our customers with tailored environmentally friendly waste management solutions that reduce costs, make their operation leaner and meet regulatory compliance requirements. Job duties and responsibilities Diagnose and resolve technical issues on equipment using resources to effectively solve problems for customers prior to technician scheduling Dispatch service technicians according to schedule availability (Locally & nationally) Follow up and make scheduled call backs to customers Works collaboratively and effectively within a team of peers. Model a positive, constructive attitude in the workplace. Effectively adjusts when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee, and organization Requires the ability to adhere to a structured work schedule and efficiently self-manage work time Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions Requires strong verbal, listening, and written communication skills. Qualifications 1-3 Years of experience in Customer Support and Service industry with a passion for customer advocacy or proven success in a fast-paced support environment Technical background for troubleshooting High School Diploma required; College preferred but not required Demonstrate the passion for excellence with respect to treating and caring for customers Must be able to multi-task and juggle a wide array of projects Ability to handle high call volume Ability to work with deadlines and pressure filled environment Ability to work independently as well as within the dispatch team Must be able to accurately document information into our customer data base (Corrigo/Intuit) Knowledge of Pneumatics a big plus (mechanically inclined) Waste and Recycling Industry experience a plus Benefits/Culture Medical, Dental, Vision, STD, LTD & Life Insurance 401k retirement with match Paid Holidays Paid Vacation & Personal Days Salary based upon experience Will train the right person