hi good day,
i would like to apply for the vancant position. i have experience in BPO industry both inbound and outbound. For outbound calls i handle health insurances, namely Medicare parts A and B, Low Cost Final Expanse, Obamacare and American Health. Our job is mainly to pre qualify our clients, we take basic informations and ask about their existing health insurance then we can see if which health insurance best suits them according to their need and qualifications. after we qualify them, we then transfer them to our verifier, they will check and confirm the data we gather and read them the insurance agreement. If all is approve and the caller agree to the agreement we finally transfer them to our license agent. As for my inbound calls, im given the opportunity to be the verifier as what i have explain, i verify the data our outbound agent took from our caller and read them the agreement, finally transfer them to our license agent. As how we get our calls we are using an Auto dialer. So basically thats my responsibilities as an agent.
Im empathetic to my callers and practice maximum tolerance specially to some irate callers. I put the best effort to every call i take and give them the best service as possible. I hope to hear from you. Thank you and best regards.