Allow me to introduce Reach for Telecom services, the first and largest Palestinian Contact Center; offering high quality performance-driven BPO services through multi-communication channels with over 260 seats across two locations in Palestine, equipped with state-of-art technology, employing up to 750 bilingual employees. We operate around the clock to serve a diverse mix of international and regional clients with an average of 45,000 calls served a day. REACH's focused management, multilingual capabilities, ISO 27001 certificate , and customer satisfaction have ranked us #1 in the world for "Best Outsourcing Partnership category" at the Contact Center World Awards in 2011 where we were certified The Gold Medal Winner.
REACH provides Voice Services as inbound, outbound and telemarketing/telesales services, Non-Voice services such as Email, Chat and ChatBot Services. REACH has recently launched its Social Media Monitoring and Management services in an attempt to keep up with the ever-changing call center industry trends. We are one of the largest contact centers in the region and have worked with many international clients such as World Venture Group, Haribo USA, Reach out Wireless, Corporate Counselling Services and Philip Morris. We haven’t had the pleasure of working with you yet!