Online Engineer Support for Mitel (MiVoice Business, Micollab)

Hi, I can help deal with this problem. I have worked as DBA and devops for more than 8 years, have rich experience in on-line troubleshooting and handling. I master Linux, mysql, Redis, Docker, K8S and other ops skills finally , i am in china

Hi client, would like to work with you for the above job posting , please take time to review my experience below. ❖ Provide remote and floor support to users in resolving issues regarding connectivity, system start-up, user login, tools, services etc. reported by using ticketing tools, Call, Chat and Email. ❖ Installation and configuration of Windows based operating systems (Windows 7&10), approved software, Antivirus, and patches. ❖ Provision, de-provision, unlock and password reset of user account using Active Directory and Email server. ❖ Configuration & troubleshooting of different Email clients, creating backup of emails, Adding PST’s, Archiving emails. ❖ Creation and configuration of O365 Email accounts, installing O365 applications. ❖ Access privileges to share drive, tools and different network printers and scanners. ❖ Creating voice extensions using PBX. ❖ Configuring & troubleshooting different softphones. ❖ Prepare different reports and technical documents. ❖ Understanding of ITIL, ITAM & ITSM work structure. ❖ Interact with Vendor for vendor dependent issues. ❖ Performing other job-related duties as assigned. ❖ Trained new hires on standard operations procedures, safety rules, procedure manuals, operating and maintenance instructions ❖ Troubleshooting Outlook issues. ❖ Access privileges to share drive, tools and different network printers and scanners. ❖ IP configuring, troubleshooting of connectivity problems using Ping, Trace route.

• 10+ years’ experience in Support, Planning, Designing and Implemention in Unified communications domains. • Hands on experience in Planning, implementing, Designing of Unified communications applications on Windows and Linux Servers environment (RedHat, SUSE & Cent OS). • Experience in dealing new customer turn-ups, understanding & resolving customer issues and monitoring the support activation and interpersonal skills. • Project management and delivery. • Teams Lead & management. Unified Communications portfolio:- • Microsoft Teams and Direct routing • Skype for Business 2015 • Skype/Teams room systems (HP Slice , Microsoft surface hub and Logitech) • Polycom RealPesence server and Phones (VVX & Trio) • SBC & SBA (AudioCodes & Sonus) • Cisco Unified Communication Manager (CUCM) • Cisco Unified Contact Center UCCX & PCCE • Cisco Unity Connection (CUC) • Cisco Telepresence (TMS, VCS, VCSE and Video Endpoints) • Cisco CUBE & Voice gateways • PBX (Mitel MX-ONE & Siemens Hipath) • Mitel PBX, Contact center and Voice mail system. • Voxtron Contact Center integration with Skype for business 2015 • Unified messaging online • Retarus and Unify eFax server

sofware knowledge - RHCSA , Linux OS CentOS 7 , RHEL 7 , Ubuntu , window 10 , - Basic Computer Knowledge , MS excel , Virtual Box ,VM ware , - VOS 3000 Software [TELECOM] Handling all clients, managing their operations and network. - Support, configuration, maintenance and upgrading of all networks and infrastructures - Knowledge of Sysadmin and Linux skills - Working knowledge of VoIP technology - Strong skills in working with clients and communication - Ability to multi-task - Creatively solve problems - Managing the whole operation and the support team. - Configuration of RETAIL & WHOLESALE customers on Server & troubleshooting customer issues related to outbound/inbound calling. - Monitoring, identifying and troubleshooting the issues (testing, QoS, configuring /reconfiguring voice network). - Testing the destinations with appropriate route and checking the voice quality using the device X-lite, mobile dialer and soft phone. - Coordinating with upstream provider for resolving the issue. - Monitoring the traffic and all other services which includes voip-box, tunnel server.