I'm new to freelancer, but I do have expertise in this job requirement. Supported with a range of experience since 2008 - I starting with Front Office, handling daily operations , sales , marketing for rooms and banquets, also maintaining daily reports as required. With retail I gained experience move to manage displays, sales and promotion activities. I have worked in international BPO's and have obtained excellent communication Skills, which assisted me to perform excellently and be driven towards issue resolution for client/customer with their requirements in focus. Always keeping in mind options available with logical reasoning and assertiveness. Never hampering to wow the customer experience, while maintain a low AHT [Average Handle Time]. Meeting up-selling target, FCR [1st call resolution] target, increase in Production, archiving Compliance and Quality targets, managing all expectation.