Operating System and Software Skills:
• Microsoft MCSE Certified
• Advanced TCP/IP and NT Routing skills
• Windows XP, Windows Vista, Windows 7, Windows 8
• Windows server 2008
• Microsoft Office software, Also hand on designing softwares like Adobe Photoshop, Corel Draw, Adobe Illustrator.
• Mail Clients: Outlook, Outlook Express, Windows Live mail, Mozilla Thunderbird, Mac Mail.
• Good Hand on active Directory.
Hardware Skills
• Desk Top Assembling and dissembling
• Installing Various Operating Systems
• LAN/WAN , Ethernet, Switches, Cisco Routers, Hubs, Bridges, Host Gateways, Channel Extenders, Protocol Converters, cabling, NICs, and associated software and diagnostic tools;
• WAN Networking elements such as transmission devices CSU/DSUs, Modems, Multiplexers, etc., cabling conventions, and associated diagnostic tools.
• Installing printers, scanners and all type of devices,
EXPERIENCE
XDBS, Pune.
• Lead Generation.
• Demand Generation
• Appointment setting
• Contact discovery
• Lead nurturing
IBM Global Process Services P L
A Leading ITES Company
Technical Support Executive
• Provide On call Support to the Broad Band Users for their Queries
• Configuring Hubs, Routers & switches
• Configuring Wi-Fi setup through Remote access
• Configuring security Software
• Configuring Email Clients such as outlook, outlook express, windows live mail, mac mail etc..,
• Helping customers to configure and maintain their backup and storage provided by company.